Question about Jabra Stone Bluetooth Headset

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Just bought a jabra stone and I am having problems with sudden disconnection from my phone. Aside from that the audio is sometimes not that clear with the other party I am having a conversation with. Is there a way to do a hard reset on the unit or is there a way to upgrade the software on it? Hope someone can give me answers here. Thanks!!!

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4 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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  • 10865 Answers

SOURCE: I have a Blackberry 9000

Hello. The jabra stone is one sweet device with a history of pairing problems. IT is capable of being paired with two phones at once but I suspect that yours is now in pairing limbo because of that. Do this. phone their techs, the number is here: Phone:
1 (800) 327-2230 (U.S)
1 (800) 489-4199 (Canada)


They may have to talk you through a factory reset. Joe

Posted on Oct 25, 2010

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  • 149 Answers

SOURCE: i am having trouble pairing

Hi, Look for "Add new device". Hit OK.
the phone will search for a couple seconds. If your headset is in paring mode, it will show up on the phone either with the name of device or something like this [unknown headset] or [b2.c3.f4.56.a1] (called a MAC address).

Either way, select it, and hit OK.


The phone will now ask you for a "Pin" or "Passcode", which is a 4 digit number. Headsets will ALWAYS have 0000 (four zeros) as a pin or passcode. I have never encountered a headset with a different number as a passcode. I have been in wireless for 10 years, and still have not found a headset that has any different numbers.

Enter these four zeros and select "OK"


The headset and phone will connect to each other. The phone will display a message that will be something to the effect of:
"Connected to headset".


I've reviewed Bluetooth headsets before, and I would have to say that the Jabra STONE is one of the sleekest looking. Its shape is designed with minimalist simplicity, with a shape made for either the left or the right ear.

This shape goes onto a charger that is perfectly made to accept the Jabra STONE like a puzzle piece. This charger is probably what sets the STONE apart from most Bluetooth headsets, as it can charge the headset as the user goes. A green indicator means that it has enough charge for one full time or more. The red indicator means that it needs to be charged.

The STONE can be charged with an AC cord or USB connection. Once it is charged, there is a pairing indicator that made it simple to sync with my mobile phone. It has about 12 days (288 hours) of standby time and 8 hours of talk time.

I found that pairing the STONE with my phone was quite simple. In a matter of seconds, it was connected to my phone and I was making my first phone call on it.

The sound for the STONE is pretty good, with dual microphones and their trademarked Noise Blackout Extreme and crystal clear sound and voice with DSP.

One of the big features that I found is the touch sensitive volume control. In other words, there is no buttons for controlling the volume. I welcomed that, and most volume controls on Bluetooth headsets are really, really tiny buttons.

Other features include the ability to connect to two devices at a time, and it can stream music from an A2DP enabled mobile phone.

This is the problem that I had with the STONE. I found that there isn't really a "standby" indicator. I found that using it was a hit or miss situation. If I just pulled it out of the charger, it would sync with mobile it would work. When my phone rang later, and the headset was out of the stone cradle, and hitting the "connect" button didn't help. In short, I had to answer my phone. The Jabra STONE failed me, but I remember having similar awkward experiences when I first used other Bluetooth headsets.

The Jabra STONE comes with the headset, charger, 2 Eargels, a belt clip, AC charger, and a USB charger. You should be able to get it on Amazon for about $90 as the price to this writing.

Posted on Feb 24, 2011

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Annoyedb277
  • 314 Answers

SOURCE: I have lost my cell

hi jorene_crock,

You are in luck!
you do not have to worry about your old phone being disconnected from your headset! just connect the head set from your new phone like you did with you old phone :)

I hope this helps, good luck!

Posted on Mar 17, 2011

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1 Answer

Where can I get a user manual?


Hi Robert
See if Jabra Have One.... Search the Internet

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I have lost my cell phone. I have a new cell phone. How do I disconnect my jabra stone 2 bluetooth from the lost phone and connect it to the new one?


hi jorene_crock,

You are in luck!
you do not have to worry about your old phone being disconnected from your headset! just connect the head set from your new phone like you did with you old phone :)

I hope this helps, good luck!

Mar 17, 2011 | Jabra BT125 Headset

1 Answer

Dont no how to pair order on ebay no hand book


this is for the stone 1

http://www.jabra.com/sites/mobile/na-us/support/pages/pairingguide.aspx

this is for the stone 2

http://www.jabra.com/sites/mobile/na-us/support/pages/pairingguide.aspx

what phone are you trying to pair with the bluetooth headset?

the default codes for jabra headsets are 0000

Mar 01, 2011 | Jabra Stone Bluetooth Headset

1 Answer

The jabra stone device will not pair with my mobile phone. It was paired at one time but has since quit working.


Depending on the phone, Some phones need to be set to be visible so that Jabra can find it when it is ready to pair.
I would delete the paired entries on the phone and do a fresh pair to the phone.
Do let me know if you are able to do this or can chat and walk you thru.

Mar 01, 2011 | Jabra Stone Bluetooth Headset

1 Answer

I am having trouble pairing the Jabra Stone with my iPhone 3gs. I have held down the stone button multiple times and nothing happens. Also i have turned it on and off multiple times, but it just wont...


Hi, Look for "Add new device". Hit OK.
the phone will search for a couple seconds. If your headset is in paring mode, it will show up on the phone either with the name of device or something like this [unknown headset] or [b2.c3.f4.56.a1] (called a MAC address).

Either way, select it, and hit OK.


The phone will now ask you for a "Pin" or "Passcode", which is a 4 digit number. Headsets will ALWAYS have 0000 (four zeros) as a pin or passcode. I have never encountered a headset with a different number as a passcode. I have been in wireless for 10 years, and still have not found a headset that has any different numbers.

Enter these four zeros and select "OK"


The headset and phone will connect to each other. The phone will display a message that will be something to the effect of:
"Connected to headset".


I've reviewed Bluetooth headsets before, and I would have to say that the Jabra STONE is one of the sleekest looking. Its shape is designed with minimalist simplicity, with a shape made for either the left or the right ear.

This shape goes onto a charger that is perfectly made to accept the Jabra STONE like a puzzle piece. This charger is probably what sets the STONE apart from most Bluetooth headsets, as it can charge the headset as the user goes. A green indicator means that it has enough charge for one full time or more. The red indicator means that it needs to be charged.

The STONE can be charged with an AC cord or USB connection. Once it is charged, there is a pairing indicator that made it simple to sync with my mobile phone. It has about 12 days (288 hours) of standby time and 8 hours of talk time.

I found that pairing the STONE with my phone was quite simple. In a matter of seconds, it was connected to my phone and I was making my first phone call on it.

The sound for the STONE is pretty good, with dual microphones and their trademarked Noise Blackout Extreme and crystal clear sound and voice with DSP.

One of the big features that I found is the touch sensitive volume control. In other words, there is no buttons for controlling the volume. I welcomed that, and most volume controls on Bluetooth headsets are really, really tiny buttons.

Other features include the ability to connect to two devices at a time, and it can stream music from an A2DP enabled mobile phone.

This is the problem that I had with the STONE. I found that there isn't really a "standby" indicator. I found that using it was a hit or miss situation. If I just pulled it out of the charger, it would sync with mobile it would work. When my phone rang later, and the headset was out of the stone cradle, and hitting the "connect" button didn't help. In short, I had to answer my phone. The Jabra STONE failed me, but I remember having similar awkward experiences when I first used other Bluetooth headsets.

The Jabra STONE comes with the headset, charger, 2 Eargels, a belt clip, AC charger, and a USB charger. You should be able to get it on Amazon for about $90 as the price to this writing.

Feb 24, 2011 | Jabra Stone Bluetooth Headset

1 Answer

I have tried everything in the manual to pair it with my iphone 3GS 4.1 but it's still not pairing. The iphone is looking and looking but doesn't find the device. Even turning the jabra stone of and then...


On your phone, make sure bluetooth is turned on (settings, general).

While your phone is in discovery mode, turn your bluetooth device on and put it in discovery mode (usually you have to hold the power button for 7-10 seconds).

Your phone will find the device, and you will be prompted to enter the devises PIN number (often 0-0-0-0). Your phone should pair with the device then.

Dec 15, 2010 | Jabra Stone Bluetooth Headset

1 Answer

Even after charging the jabra stone does not come on nor pair


I am having same problem. Stone seems to be charging, but headset will no longer operate. Have used successfully for 5 months.

Sep 15, 2010 | Jabra Stone Bluetooth Headset

1 Answer

How to pair my jabra stone headset to my I phone g3


Go to this site, and it will walk you through each step to connect your particular Jabra headset with your cellphone. Choose the headset, and then at the next page, choose your phone. Moving your mouse over each step will change the picture to what you should be seeing on your phone at each step.
http://jabra.pairx.co.uk/ Pls come back and let us know if this solved your problem.

Jun 24, 2010 | Jabra BT250 Consumer Headset

1 Answer

I just bought 2 Jabra handsfree sp700s and cannot seem to pair either one of them with either mine nor my husbands's phone. what could be the problem? I have a Samsung Eternity & my husband has LG...


I also have 2 sp700s. They worked fine for a while but now are very finicky. One of the problems is that the phone will sometimes say it is paired but the Jabra will not. I have found I can get them to pair correctly, if I disconnect the charger cable, so the SP700 is running on its battery, and then pair the phone. It will pair and work fine for a while after that. Repeat as necessary.
I suspect this is not your problem, but perhaps my work-around will help others.

Aug 22, 2009 | Jabra SP700 Bluetooth Headset

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