Intermatic Timer Model HB1116R - Timer Clock Inoperative, unit is one year old.

99% chance the Timer wires are reversed ... and line from breaker and line to pump are reversed. Or remotely possibly the circuit is 240V, and somebody changed clock motor on old T101 from WG1570 to WG1573, converting old T101 into T102...
http://waterheatertimer.org/How-to-troubleshoot-Intermatic-timer.html
http://waterheatertimer.org/How-to-wire-T104-Intermatic-timer.html#T101
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You might need 240Volt WG1573 clock motor.
Open following links for troubleshoot walk-thru and Intermatic part numbers.
http://waterheatertimer.org/How-to-troubleshoot-Intermatic-timer.html
http://waterheatertimer.org/Intermatic-trippers-and-parts.html#clock-motor
http://waterheatertimer.org/Intermatic-trippers-and-parts.html#T100

If you want to replace timer mechanism, google search T104M.
Then re-use the fireman's switch
OR google search T104M201 for timer mechanism with fireman's switch.

If the timer dial will not push the tripper past the on-off lever, or if dial is no longer rotating, or is rotating slow, then clock motor has gone bad.
There are no replacement clock modules for HB series timers.
http://waterheatertimer.org/Intermatic-trippers-and-parts.html#PB

You can set timer to override and plug HB into another plug-in timer
Intermatic site no longer shows HB series outdoor timers except for HB8800.
http://www.intermatic.com/products/ec%204%20layer/plug%20in%20timers/plug%20in%20timers/plug%20in%20timers.aspx

Amazon still sells HB1116R

13 years is good run for clock motor. Timer will last longer than clock motor.
Open following link to identify timer
http://waterheatertimer.org/Tork-timers-and-manuals.html#1101
Tork 1104 has 240Volt clock motor

Frontier lighting sells the >> 120V Tork motor: List price 40.33/ your price 45.49
So 120Volt replacement motor costs as much as new replacement timer
http://www.frontierlighting.com/product.jsp?part=10431&process=search&show=&&gdftrk=gdfV22514_a_7c834_a_7c3267_a_7c10431

Intermatic replacement is240 volt T104 timer for $49.62 with 'free' shipping:
Also Intermatic trippers and clock motors are cheap and easily available
http://www.amazon.com/Intermatic-T104-208-277-Volt-Mechanical-Switch/dp/B000BQOX88
Crossover wiring from 1104 to T104.
Tork L goes to Intermatic 1
Tork 1 goes to Intermatic 3
Tork x goes to Intermatic 2
Tork 2 goes to Intermatic 4
Intermatic A is not used unless you have neutral wire or 277V
http://waterheatertimer.org/How-to-wire-T104-Intermatic-timer.html

GE sells the same 240Volt Tork timer under GE model 15307 in indoor-outdoor enclosure available at Home Depot for $59.00. Year 2011, GE does not pay US income tax, but takes US profits and pays tax in foreign nations. No replacement clock motor is available, but crossover wiring is same.
http://waterheatertimer.org/GE-timers-and-manuals.html#15306

Upvote the help.
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For a price, expert works with you while you work on timer or any do-it-yourself project.
Fixya is always less expensive than a service call.

1) Clock motor might be bad. Release thumb spring located inside box and tip out mechanism to read number printed on clock motor. Google search that Intermatic clock number for replacement.
2) Check circuit breaker and make sure circuit has 120Volts.
3) Contact Intermatic: They take care of their customers.
http://www.intermatic.com/customer%20service.aspx

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Also take advantage of fixya phone service.
For a price, expert speaks with you over phone while you work on timer or any do-it-yourself project.
Fixya is always less expensive than a service call.

T101 dial is not working so the 125V clock motor needs to be replaced:
Grainger sells 125V T100 series clock motor:
http://www.grainger.com/Grainger/INTERMATIC-Time-Clock-Motor-1PNK1?Pid=search

Timer mechanism releases from box with metal spring located inside top of box.
Clock motor is attached with 2 star screws.
Notice clock motor has plastic gears, but timer has metal gears.
Metal gears on timer mechanism last for many years.

Notice also that clock motor wires connect to terminals A and 1.
After installing new motor, tighten screws very tight against copper wire.

Add a comment for more free help.
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For a price, fixya expert speaks with you over phone while you work on timer.

WG1573 is a 240 Volt clock motor for T100 series timers.
This means you have T-104 timer.
http://waterheatertimer.org/How-to-wire-T104-Intermatic-timer.html
Image shown on link above is T104R outdoor timer.
T104 indoor timer is the same except door does not have rubber gasket.
Terminals are labeled A 1 2 3 4
If this is not your timer, then add a comment.

Following instructions will convert T104 240V timer to T103 120V timer

Clock motor can be replace with identical 120V clock motor from Grainger
http://www.grainger.com/Grainger/INTERMATIC-Time-Clock-Motor-1PNK1?Pid=search

Timer mechanism snaps out and clock motor is located on back.
Remove clock motor with star screwdriver tip

Connect new clock motor wires to DIFFERENT terminals than before.
Old clock was connected to terminals 1 and 3
New 120V clock motor is connected to terminals A and 1

Wiring for 120V T103 is shown on link below.
http://waterheatertimer.org/How-to-wire-T104-Intermatic-timer.html#T103
White neutral wire must connect to terminal A
Black hot wire must connect to terminal 1

You can replace clock motor on many Intermatic timers:
Snap mechanism loose using metal spring top inside box.
Tip mechanism out and get clock motor number off motor.
Google search specific clock motor number.

Aplus sells many clock motor:
http://www.aplussupply.com/intermatic/timermotors.htm
Electric supply online sells clock motors
http://www.electricsupplyonline.com/prod/intermatic-motors.php

Grainger carries inexpensive clock motors for T101, T103, T104 timers.
http://www.grainger.com/Grainger/timer-accessories/timers/electrical/ecatalog/N-8hi
T101 and T103 use 125v motor
http://www.grainger.com/Grainger/INTERMATIC-Time-Clock-Motor-1PNK1?Pid=search
T104 uses 240v motor
http://www.grainger.com/Grainger/INTERMATIC-Time-Clock-Motor-1PNK2?Pid=search

Sounds like you need new ON pin
http://www.grainger.com/Grainger/INTERMATIC-Timer-Tripper-2E054?Pid=search



The ON-OFF pins rotate around until they come in contact with a lever. The clock motor pushes the pin forward until it clicks the on-off lever. The pins are softer metal than the lever, so the pins wear out.

If you need a new T-103 timer some day > the new timer mechanism can snap right into the old box without changing boxes.

If the dial is not rotating, then you can replace the T100 series 125 Volt clock motor (the T103 clock motor is 125V)
http://www.grainger.com/Grainger/wwg/search.shtml?searchQuery=Wh40&op=search&Ntt=Wh40&N=0&sst=subset

neutral wire not hooked up?