Washer My soap drawer jammed so I unscrewed the screws by the drawer only to find the outer casing then fell apart.I cannot get the top (lid) of the washer off even though I unscrewed the 2 screws at the back of the lid. Any suggestions please?

Something has jammed the drawer closed. You will need to access the top of the dispenser.
Remove the 2 screws holding the top lid in back. Slide the top lid rearward and remove.
Pry open the top of the dispenser top and using a small screwdriver, unsnap the lid snaps.
This will release the drawer and you can clean out any debris that caused it to jam up.
Good luck.

Hi

Try and disassemble the dispenser & check the wiring to the dispenser housing--

1. Disassemble the top plate assembly(Unscrew 2 screws on the back of the top plate).
2. Pull out the drawer.
3. Push out the DISPENSER ASSEMBLY after unscrew 2 screws.
4. Unscrew the nut at the lower part of the dispenser.
5. Disassemble the 4 connectors from the valves--
Wire Color
Blue Housing (OR-BK)
White Housing (WH-BK)
Blue Housing (GY-BK)
Red Housing (BL-BK)
6. Unscrew 2 screws from the back of the cabinet.
Hope this helps... Please post back if you need more information.
Daniel

you're in a bad spot. you will need to remove top metal panel of washer; and carefully separate the drawer housing a little and wiggle the drawer out. one of the compartments in the drawer popped up and jammed the drawer.

hI.. yOU NEED TOTAKE OUT THE SOAP DRAWER.... UNDO THE SCREWS HOLDING THE FRONT PANEL ON... TAKE THE LID OFF... UNDO THE TWO SCREWS ON TOP O THE FRONT PANEL.. UNDO THE DOOR RUBBER AND FOLD IN MACHINE... UNSCREW DOOR INTERLOCK.. AND REMOVE NOTING TERMINAL CONNECTIONS... UNSCREW THE TWO SCREWS AT BOTTOM OF PANEL, AND HEY PRESTO... IT IS OFF....!!!

BEFORE YOU START MAKE SURE THE APPLIANCE IS SWITCHED OFF AND UNPLUGGED - THIS IS VERY IMPORTANT..

This one comes out through the front.Remove screws behind soap drawer and take off control panel then take out screws at top and bottom of front panel. take seal off door then lift front to remove. the rest you obviously know.
thanks for using Fixya

I opened up the top of the washer by unscrewing the screw in the back. then I pressed down hard on the white plastic cover of the soap dispenser that you will see on the front left hand side of the machine. I also moved it slightly to the right by pushing on the side of the same unit.

The soap dispenser then opened up fine. I cleaned out the soap dispenser from any crud that developed in it. Now it opens and closes nicely.

Did you know there is a class action lawsuit against LG for mold that develops inside of this model washer? I joined in the lawsuit. There should be no mold accumulating in any washer.

hiya
yes the screws are behind the soap drawer, will the drawer not open at all? if not then the only way would be to force it open and the chances are it will break and need replacing. if it opens about 2/3's of the way try pressing the thin blue locking tab in the middle of the two channels and pulling.

hope this helps

please dont forget to rate the helpfulness of this reply thanks kj

Great advice. I used a portion of you plan. Pulled off the top, but since the softener cup is on the right, I only uncliped the 3 clips on that side of the assembly. With those loose, I could pry gently up on the back portion of the assembly lid, and the drawer pulled out.

I also see no need for the cover, other than a measuring device. So removed the screws at the front, pushed the assembly back into the washer, and unclipped the rest of the lid. Once the lid of the tray assembly was off, it was easy to remove the softener cover. The only challenging part was getting the re-closed assembly to go back into the cut-out in the face metal. I got caught a couple times, but getting my hand up under the assemble allowed be to push evenly up on both sides as I pushed it forward into place.

Now the door works fine again. Seems to be a significant design flaw by LG.

Hope the helps other.

I got my fixed last night. It was the "lid" for the softener despenser that was making the drawer stick. To remove it you need to take the top off of the washer. There is are two plastic "holders" on the back of the machine that hold the top onto the machine. Each of these "holders" have two screws, remove them, then remove the holder. You can then, with some effort, slide the top of the washer towards the back the then lift it off. You will then be able to see plastic tub that contains the drawer for the despensers. You can't remove this tub, but on the side facing the inside of the washer are a couple of tabs holding the top of the plastic down. You can gently release these tabs and pull up on the top slightly. This gave me enough "play" to then open the drawer. The problem, I believe, is that over time, that tub moves and makes it impossible for the drawer to open. With trial and error, I found that with removing the "lid" for the softener despenser, and completely closing the lid of the plastic tub, that that solved the problem.

to get your lid of the washer there are 2/3 screws at the back right under the lip of the lid once you have taken the lid of u will see the top of the soap drawer u can sometimes get into these by undoing the clips on either side of the soap drawer if u cant do it that way only other way is to make sure your soap drawer is closed properly and hit it hard at the front it should dislodge more than likely your conditioner drawer