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The error states that you are using non-HP cartridges for all colours. If black prints fine then you should replace the colour cartridges with genuine HP colour carts. You should be able to get a refund on the refills since they clearly do not work as intended.
Have you tried to replace the black/yellow printhead? This is not the same as the ink cartridges, but it is located in the compartment under and to the right of the scanner lid. Here is HP's link. It looks like this...
Before you change the printheads check if the backing plate where the printheads contact plates sits is cleaned and inside printer where it makes contact. Otherwise you will need to replace the MC printhead
Most generic inks will not work in this machine, If you are using genuine HP ink, you have gotten a bad printhead, if you are using generic ink you may have just ruined a new printhead.
There are two possibilities here Joanne, first, it could be a false error message or else second, the Cyan/Magenta print head has gone bad.Try the following:
1. Take the Cyan/Magenta printhead out. Remember, the printhead...not the cartridges.
Clean the copper contacts with a Q Tip, moistened with plain water. Wait till it dries, put the printhead back in.
2. If this does not resolve the issue, unplug the power cord from the back and press and hold the power cord for 30 sec. This will drain all the static charges. Plug it back after a couple of minutes and see if the error message re appears.
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