The recording of the name you hear announced during the transfer is the recording that the particular mailbox owner has recorded. If that mailbox owner has not recorded a name then you will hear a system prompt of the extension number. Access that mailbox as the owner and you can record a new name for the mailbox. This is easiest if done from that mailbox owners phone, you will need the password for the mailbox if password protection is enabled. Once in the mailbox it will play any new messages then follow the prompts to get to user options.
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