Hello,
Try giving the unit a hard reset, this is done by turning it off > place your thumb in the bottom right corner of the screen > turn the unit on keeping your thumb in the bottom right corner > let the unit power up unitll the message " Are you sure you want to erase all user data appears" > select yes.
This may fix your problem but you will lose all your favorite and info so only o this as a last resort.
Hope this helps!
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