I can not copy from glass scanner of HP L 7680 all in one, when I load paper into the lid then press copy, printer just load paper in ADF not run copy from glass scanner

nothing to copy from printer.
go to internet for the driver http://support.hp.com/us-en/product/HP-Deskjet-5650-Printer-series/304441/model/304446/drivers#Z7_3054ICK0KGTE30AQO5O3KA30B3

he HP All-in-One product displays one of the following error messages on the control panel when scanning or copying:

• Scanner failure, power off and on
• Scanner System Failure
• Scanner failed, cannot make copies or fax
• Scanner failure. Unable to scan, copy, or send a fax
• Scanner failure, cycle power

Additionally, the scanner bulb might not turn on during scanning.ry the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.Solution one: Check the scanner lightFollow these steps to check the scanner light by making a color copy of any document.

1. Load plain white, unused, letter size paper in the paper tray.
2. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
3. Make a color copy.
4. When the product starts to scan the document to copy, slightly lift the scanner lid to see if the scanner light turns on. It is not necessary to lift the lid completely CAUTION:Do not look directly at the scanner light.The scanner light should be visible under the scanner glass to the right or left.Figure 1: Scanner light visible underneath the glass
   1 - Area where scanner light is visible2 - Scanner glass
   • If the scanner light does not turn on when the scanner mechanism moves across the scanner bed, continue to the solution to reset the product.
   • If the scanner light turns on , continue with the next solution.
   Solution two: Check the power connectionFollow these steps to troubleshoot the power connection.
   1. Press the Power button ( ) to turn off the product.
   2. Unplug the product power cord from any surge protector, extension cord, or power strip, and then connect the power cord directly to a wall outlet.
   3. Press the Power button ( ) to turn on the product.
   4. Load plain white, unused, letter size paper in the paper tray.
   5. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
   6. Try again to make a color copy.
      • If these steps resolved the issue , you do not need to continue troubleshooting.NOTE:If the product works properly when plugged directly into a wall outlet rather than a power strip or surge suppressor, the power strip or surge suppressor might not allow enough voltage for the product to work properly.
      • If the issue persists , continue with these steps.
   7. Press the Power button ( ) to turn off the product, disconnect the power cord from the wall outlet, and then reconnect the power cord to a different wall outlet.
   8. Press the Power button ( ) to turn on the product.
   9. Try again to make a color copy.
   • If these steps resolved the issue , you do not need to continue troubleshooting.
   • If the issue persists , continue to the next solution.
   Solution three: Reset the productFollow these steps to reset the product.
   1. Press the Power button ( ) to turn off the product.NOTE:The product might not turn off after pressing the Power button. Continue to the next step regardless.
   2. Disconnect the power cord from the rear of the product.
   3. Unplug the power cord from the electrical outlet.
   4. Wait 30 seconds.
   5. Replug the power cord into the electrical outlet.
   6. Reconnect the power cord to the rear of the product.
   7. Press the Power button ( ) to turn on the product.
   8. Load plain white, unused, letter size paper in the paper tray.
   9. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
   10. Try again to make a color copy.
5. 
   

HI...................


HP ScanJet 4p Scanners - How to Use the Automatic Document Feeder (ADF)
Tips for Using Step 1 - Load the Paper Step 2 - Scan the Document To Scan a Single Page Tips for Using

• Remove any paper from the copyboard glass before using the ADF.
• Straighten any curls or wrinkles from documents before putting them on the document tray. If this is not possible, do not scan these documents using the ADF. Instead, use the copyboard glass or make a photocopy of the documents and scan the photocopies.
• Remove staples, paper clips, and any other materials from documents.
• Avoid documents with tears, perforations, or punch holes.
• Do not use the ADF to scan sheets of uncommon paper or other media, such as the following: - transparencies - gummed-backed paper - magazine pages - lightweight ("onionskin") carbons
• For paper smaller than 5 inches (127 mm) by 7 inches (178 mm) or larger than 14 inches (356 mm) by 8.5 inches (216 mm), use the scanner glass instead of the ADF. Paper smaller than the minimum size may cause a paper jam.
• For paper lighter than 16 lb bond (60 g/m sq) or heavier than 32 lb bond (120 g/m sq), use the scanner glass instead of the ADF.
• Before scanning, always push the front of the ADF downward to the scanner to ensure that the magnetic latches are engaged.

Step 1 - Load the Paper Besides the instructions below, quick reference decals on the input tray and access hatch show the order of steps for paper loading.

1. Turn on the scanner.
2. Ensure the scanner's scanner glass is free of paper.
3. Turn the green paper load lever into an upright and open position. Refer to decal number 1 located on the ADF access hatch.
4. Put the top end of the paper stack face up on the input tray. Refer to decal number 2 and pointer arrows on the ADF input tray.
5. Push the paper stack up against the green document guide and slide it right against the green registration stop, which is in the middle of the paper load window.
6. Turn the green paper load lever 45 degrees into the closed position. This will secure the paper stack. Refer to decal number 3 on the ADF access hatch. The ADF is now loaded and ready for scanning.

Step 2 - Scan the Document The ADF works with many software packages that are compatible with the HP ScanJet color scanners. To scan a document, refer to the user's manual of the software package being used. To Scan a Single Page To scan a single page while the ADF is installed on the scanner, do the following.

1. Remove any pages from the ADF input tray.
2. Raise the ADF.
3. Place the page on the scanner's copyboard glass.
4. Lower the ADF all the way and do the scan.

• LINK OF THE USER MANUAL IS GIVEN BELOW.............

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=120&prodSeriesId=25293&prodTypeId=15179&objectID=bps01187

• LINK OF THE DRIVER IS GIVEN BELOW................

http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?lang=en&cc=us&taskId=135&prodTypeId=15179&prodSeriesId=25293

Solution one: Reset the product If there is static interference, or loose connections with the product, this can result in bands or lines in the copy, fax, or scan output. To resolve this issue, check the product connections and reset the product Press the Power button ( ) to turn on the product.Disconnect the power cord from the rear of the product.Unplug the power cord from the wall outlet.Wait 30 seconds.Plug the power cord back into the wall outlet. Reconnect the power cord to the rear of the product.Press the Power utton ( ) to turn on the product.Try to copy, fax, or scan again.If these steps resolved the issue , you do not need to continue troubleshooting.If the issue persists , continue to the next solution.
Solution two: Clean the scanner glass and scanner lid If the scanner glass or the white underside of the lid has fingerprints, smudges, lint, dust, or other debris, this can slow performance and affect copy and scan quality. To resolve this issue, clean the product.Before you begin, gather the following materials:Several clean, soft, lint-free cloths

Mild glass cleaner
CAUTION: Use only glass cleaner to clean the scanner glass. Do not use cleaners that contain abrasives, acetone, benzene, or carbon tetrachloride. These substances can damage the product. Avoid isopropyl alcohol (rubbing alcohol) because it can leave streaks on the glass.

1. Press the Power button ( ) to turn off the product.
2. Disconnect the power cord from the rear of the product.
3. Lift the scanner lid. Figure 3: Lift the scanner lid
   
4. Spray a clean, soft, lint-free cloth with mild glass cleaner.
   CAUTION: To protect the scanner, do not spray the glass cleaner directly on the glass.
5. Clean the scanner glass with the lint-free cloth. Figure 4: The scanner glass
   
6. Clean the glass strip next to the scanner glass with the lint-free cloth. Figure 5: The glass strip
   
7. Dry the scanner glass and the glass strip thoroughly with a clean, dry cloth or chamois to prevent spotting, and then dry the white underside of the scanner lid.
   NOTE: Do not use paper-based wipes or tissues that can leave fiber residue.
8. Clean the white underside of the scanner lid. Figure 6: The underside of the scanner lid
   
9. Close the scanner lid.
10. Reconnect the power cord to the rear of the product.
11. If the product does not turn on by itself, press the Power button ( ) to turn it on.
12. Try to copy, fax, or scan again.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution three: Clean the automatic document feeder (ADF) Use the following steps to clean the automatic document feeder. Step one: Clean the ADF rollers and separator pad

1. Gather the following materials:
   • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
   • Distilled, filtered, or bottled water (tap water might damage the product)
2. Remove any documents from the document feeder tray.
3. Press the Power button ( ) to turn off the product.
4. Disconnect the power cord from the rear of the product.
5. Lift the cover of the ADF until it stops. Figure 7: Lift the ADF cover
   
6. Find the pick rollers and separator pad. Figure 8: Locations of the pick rollers and separator padLightly dampen a clean lint-free cloth with distilled or bottled water, and then squeeze any excess liquid from the cloth.
7. Use the damp cloth to wipe any residue off the separator pad.

lift the scanner lid and then open up the ADF (document feeder) mechanism off to the left.
There's a small glass under the ADF mechanism, and it needs to be cleaned.
Use a glass cleaner like Windex sprayed onto a lint free cloth to clean it.
That's it! put the ADF back down and close the scanner lid!
Problem solved!

When lines appear on copies of documents fed through the ADF, it typically means that there is some kind of dirt or foreign material on the glass that the document passes over. A different window is used when scanning from the ADF as opposed to the flatbed. The flatbed window is large, often much larger than a standard sheet of paper. The ADF window, on the other hand, is small and slender. It doesn't need to be large because the document moves over it (as opposed to the flatbed, where the document is stationary while the scanner moves under it).

The ADF window is usually situated next to the flatbed glass on the side of the scanner where the ADF takes in the paper. Open the scanner lid (as though you were going to make a copy on the flatbed) and find the slender piece of glass just under where the ADF would be when the lid is closed. Once you've located the ADF glass, use a mild glass cleaner and a lint-free cloth to gently clean the surface of the glass. If you are able to see the foreign material, you can remove it by hand, but be sure to clean the glass thoroughly afterwards, as fingerprints can also cause poor quality copies.

After the glass has been cleaned, test the ADF copy function and make sure the line has disappeared. If it has not, you may need to remove the slender glass and clean the underside (though this is almost never required, as the underside is protected from environmental debris).

If you find this solution helpful, please leave a positive rating!

Most likely dirt on the glass for the ADF scanner, but try making a copy from the glass first by lifting the lid and placing the document directly on the scanner. If that is clear, then it is definitely dirt on ADF glass. The ADF glass is the smaller piece of glass you see when you lift the lid. Use window cleaner and a soft cloth to make sure that you have all traces of dirt, liquid paper, post it note glue. Look at the glass from very carefully because even the slightest bit of goop can cause scan defects.

Follow these steps to make it work... TIP: Focus on the printer it self. make sure that it can copy (b&w and color) fine.
If your done reseting the printer go to the next step Solution #2 Clean the All-in-One and make a blank copy Before you begin, gather the following materials:

• Several clean, soft, lint-free cloths
• Mild glass cleaner

Step one: Clean the scanner glass and lid

1. Press the power Button to turn off the product, and disconnect the power chord at the back of the printer.
2. Open the scanner lid, and remove any originals from the scanner glass.
3. Spray a clean, soft, lint-free cloth with mild glass cleaner.
4. Wipe the scanner glass and the white underside of the scanner lid with the dampened cloth.

Step two: Clean the automatic document feeder ADF

1. If the product is not already off, press the Power button to turn off the product, and disconnect the power cord from the product.
2. Locate the ADF frame to the left of the white underside of the scanner lid.
3. Press the ADF frame release.
4. Unhook and remove the ADF frame.
5. Lightly dampen a clean, soft, lint-free cloth with a mild glass cleaner.
6. Use the dampened cloth to clean both sides of the transparent film, and the white strip in the center of the ADF frame.
7. Clean the ADF frame.
8. Re-Install the ADF Frame

Step three: Make a blank copy

1. Remove any originals from the scanner glass.
2. Load plain white paper in the input tray.
3. Press Start Copy Black to make a blank copy.

• If the copy is clean, there is no need to continue troubleshooting.
• If the copy has vertical bands, lines, or streaks, there might be dust inside the product, poor internal connections, or the product might be damaged. Contact HP's Printers support department @ 1-800-474-6836

To view this steps w/ images click on this link Good luck! :)

Hi,

Solution one: Check the scanner light

1. Follow these steps to check the scanner light by making a color copy of any document.
2. Load plain white, unused, letter size paper in the paper tray.
3. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
4. Make a color copy.
5. When the product starts to scan the document to copy, slightly lift the scanner lid to see if the scanner light turns on. It is not necessary to lift the lid completely.
   

The scanner light should be visible under the scanner glass to the right or left.

Solution two: Check the power connection
Follow these steps to troubleshoot the power connection.

1. Press the Power button to turn off the product.
2. Unplug the product power cord from any surge protector, extension cord, or power strip, and then connect the power cord directly to a wall outlet.
3. Press the Power button to turn on the product.
4. Load plain white, unused, letter size paper in the paper tray.
5. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
6. Try again to make a color copy.
7. Press the Power button to turn off the product, disconnect the power cord from the wall outlet, and then reconnect the power cord to a different wall outlet.
8. Press the Power button to turn on the product.

Try again to make a color copy.If these steps resolved the issue , you do not need to continue troubleshooting.If the issue persists we have to reset the printer. Doing reset in the beginning stage is not recommended. Reply me back and i will provide the reset step instruction.

Regards
Riztech

If your using the feeder on the top of the scanner, it should go face up. If you are faxing from the glass - face down.