SanDisk Sansa e200 MP3 Player Logo
Posted on Jun 28, 2008
Answered by a Fixya Expert

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Blue ring of death

When i turn on my sansa e280 the blue ring lights and that it nothing else. to turn it off i have to hold down the power button for 15 seconds, but still nothing when i turn it back on except the "blue ring of death"

  • 1 more comment 
  • devin31493 Jul 01, 2008

    i turn my mp3 player on the screen turns on nothing else happens ive tried taking the battery out and still nothing happens

  • marshy7 Aug 20, 2008

    same

  • dave8983 Apr 12, 2009

    blue ring of death on sansa e 280. the ring lights but nothing else and to power it down I have to hold the power button for 15 seconds

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  • Posted on Aug 25, 2009
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I had this problem with my Sansa e260. I was unable to enter Recovery mode, and was unable to find a working copy of the Linux based "e200tool". Out of desperation, I tried re-seating the so-called "daughter board" and it worked. The player is now as good as new.

All you need to do is, remove the 4 screws on the back of your player to reveal the battery compartment. Just above where the battery is, you should see a black, foam rectangle. Press gently on this rectangle until you hear/feel a slight click (this is the card re-seating). Then try to power your unit on. Worked like a charm for me.

Good luck.

  • minkmak Sep 08, 2010

    It works perfectly fine. Thank you very much!!

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ThaMp3Doctor

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  • Master 8,597 Answers
  • Posted on Jul 06, 2008
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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

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