I have a sidekick id that will occasionally shut down and a big red x will be over the screen. There is a "system crash" "fault abort data" message. After sitting a while the phone will work again. It doesn't help to reset it, or to do a "hard reset" by putting a paper clip in the reset and hold ing down the power button. Seems like a software issue.
SOURCE: sidekick 3 has big red X on screen
You can try hard reset to see if that will clear it. With the unit powered on, pull the battery out.
SOURCE: sidekick id big red x
check t-mobile support for firmware update.
If you can't get one from tmobile support you will most likely have to send this one in for service.
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