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I have a piece of paper loose inside the printer and cannot reach it....I need instructions on how to disassemble the printer to remove the paper and then reasseble the printer .....or do I buy a new printer.....HP was a hassle, but not like this...at least HP makes working on them easier...
thanks,
chuck
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There are paper path cleaning sheets you can get at office supply stores that are mildly sticky on both sides, They are meant to clean the paper dust from all the rollers and pick up small remnants of paper in the paper path without the need to disassemble the printer.
remove the fuser unit a check for small pieces of paper inside , use a small pliers to remove the papers. if not disassembly the fuser unit and get rid of any papers inside.
Presumably this error follows an actual paper jam (whether the culprit has admitted it or not). The following is general advice that applies to paper jams in most printers, copiers, etc.
In my experience at least 98% of paper jam errors are because a piece of paper is still caught inside the printer. The remainder are generally due to a damaged paper jam detector (usually a small plastic arm which actuates a switch inside the printer) or less commonly a failure on the PC board which senses paper jams.
Please return to point 1 and look (again) for a piece of paper jammed in the printer. If the jammed paper was torn from the printer, only a small remnant has to remain inside the printer to generate an unclearable paper jam error.
Switch off the printer at the wall and unplug it. Remove the paper tray from the printer. Check to see if the printer has an access door in the rear to allow you to see inside (open it). Open any other external flaps (eg. manual paper feed tray) that will allow you to see inside. Open any internal flaps or levers designed for user operation and usually indicated with a green or orange coloured tab. Occasionally a page can wrap completely around a roller and be very hard to see. Be very suspicious of any 'white' roller' - check at the ends to note if the roller is actually a different colour with a complete page wrapped around it (generally then only removable by tearing other than complete disassembly by a professional). If paper was torn you may need a pair of tweezers and some determination to remove any small paper pieces wedged inside the printer. Ensure the printer is unplugged from the wall and avoid damaging any rollers or other parts inside the printer. Always remove jammed paper by pulling it in the direction of normal travel only. On rare occasions very serious paper jams may need expert service to dismantle and reassemble the printer.
After finding and removing all paper pieces, return all levers, flaps, doors, paper trays etc to original positions, reconnect power to the printer and test.
A metric allen wrench set (small sizes) is needed to remove the drive mechanism from the document feeder, then the parts can be disassembled. Unfortunately, the drive rollers, made of rubber were damaged by a small metal piece - (staple?) that was fed into the machine. Removal of the metal piece almost restored the drive. It needs to be lightly snded to remove the marks made by the staple. Thanks anyway.
OK
Remove the ink cartridges and print-head then remove the long skinny piece of foam and wash it and dry it - don't wring it out but press it between sheets of paper towel. You'll see lots of ink come out of it.
Using more paper towel, clean out all the ink you can find inside the printer - there will be lots. Look at the end where the print-head parks and you'll see 2 more sponge pieces. Don't remove them but use plenty of towel to absorb as much ink as you can from them.
Once you think everything is clean look for any loose bits of paper inside and remove them. Then, refit the now dry piece of foam. It's not as hard as it looks as the thing is shaped so that it will only fit in one way. Make sure it is properly seated then refit the print head and the carts and switch on.
I've had this happen twice in the last year on my ip5200 - particularly when using scrap paper.
Here you will find a video and step by step instructions for clearing paper jams for your printer. Hope this helps. Please remember to rate this information.
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