Hi hafiz7779 ok you need to load the blackberry desktop manager onto yout computer or laptop and reload your phones apps back on to it. The desktop manager is going to save all your information and restore yout apps. plug the phone into the computer or laptop. It will ask you to backup your information and restore say yes. You wan the phone the way it was before the crash . fyi you need to blue disc that came with the phone or you will have to go on blackberry dot. if you don't know where it is. this will et your phone back for you.
I’m happy to help further over the phone at https://www.6ya.com/expert/ronald_e152e07e272e4f27
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