HP LaserJet 3550 Printer Logo
Posted on Nov 30, 2010
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Hp laserjet 3550 keeps on giving me error message of code 59.99 what do i do to solve the problem please thank you.

1 Answer

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  • HP Master 2,386 Answers
  • Posted on Nov 30, 2010
Computer Links
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Joined: Dec 17, 2008
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ur developing motor gears worn out replace them ur problem will be resolved...............
and
This error also shows the faulty secondary transfer engaging mechanism.
1. Faulty secondary transfer engagement sensor.
Action: Replace the secondary transfer engagement sensor.
2. Faulty secondary transfer engaging solenoid.
Action: Replace the secondary transfer engaging solenoid.
3. Faulty feed motor.
Action: Replace the feed motor.
4. Faulty DC controller PCB
Action: Replace the DC controller PCB.

good luck, and do rate the solution if helps

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Error 59.99 for HP laserjet 3550

Thank you for contacting Fixya with your printer inquiry.
nav?h_pagetype=z-001&h_lang=en&h_cc=us&h_client=z-a-r1002-1&h_product=411173

HP Color LaserJet 3500, 3550, and 3700 Series Printers - 59.99.00 Error Displayed on the Control Panel Issue

When faced with a 59.99 error, we have found additional ways to solve the issue since the service manual was written.
Error: 59.99.00 Description: An error occurred in the secondary transfer engaging mechanism. Solution

Follow the troubleshooting steps below:

  1. Fuser seated improperly. Reseat the fuser.
    NOTE: You may hear grinding sounds from the right, rear of the printer associated with this specific failure also.

  2. Faulty secondary transfer engagement sensor. Replace the secondary transfer engagement sensor. (PS16, part of paper pickup/feed assembly)

  3. Faulty secondary transfer engaging solenoid. Replace the secondary transfer engaging solenoid. (SL4, part of paper pickup/feed assembly)

  4. Faulty feed motor. Replace the feed motor. (M1)

  5. Faulty DC controller PCB. Replace the DC controller PCB.

  6. If the 59.99 error only occurred after removing and reinstalling the paper pickup/feed assembly, what may have happened is that the secondary transfer engaging solenoid SL4 may have become dislocated. See figure below. Verify position of tab on top of solenoid.

    Figure (See Link)

    h30499.www3.hp.com/hpeb/attachments/hpeb/bsc-413/.../1/343540.em
    Parts associated with this fix:

    Pickup/Feed Assm - RM1-0765-070CN).(Includes solenoid & sensor)

    DC Controller PCB (RM1-0510-000) DC Controller, CLJ 3500/3550

    Primary Transfer Roller Engaging Motor (M-5) RK2-0139

    Drum Motor (M-3) RM1-0733Drum motor - Provides power to turn cartridge drums

    Delivery Motor (M-2) RK2-0138

    Feed Motor (M-1) - RK2-0137 Located on lower left front of main right side plate assembly

    Secondary transfer engagement sensor. (PS-10) (Part of Pickup/Feed Assembly)

    Secondary transfer engaging solenoid. (SL-4) RK2-0145-000CN

    Formatter Assembly Q1319-67903


    Parts sources:
    http://lbrty.com/Products/HP/parts_hp/pnC3500.html (Very Good Parts Vender Catalog) http://www.feedroller.com/Store/clj3500.php (Parts Vender) http://www.laserprinterservices.com/hp3500/hp3500.html (Parts Vender) HP Customer: To order HP computer parts and printer parts by phone please call 1-800-227-8164 , Monday-Friday, 7:00am to 7:00pm CST.
    Thank you for using FixYa. Hope this helps helps. Please keep us updated and remember to rate this answer.

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HP Laserjet 3550 Fuser Jam Error 13.20 Had it in

You need to ask them to change the fuser..The fuser is the part of the printer that actually melts the toner onto the page. Here is a website that gives you more info on the fuser so they can't B.S. you anymore..either the fuser works or it doesn't..

http://www.theofficeguide.com/toner-cartridges/faq2.html

Please rate this solution thanks.
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I can tell you that it is NOT the Fuser unit. I would change the drum unit first. This would be the most likely cause.
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Tried diff. drivers, diff usb cable, it works for a while but after several test runs the error reapears.

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Paperjams

Sounds like the pick up rollers are worn or dirty.
You can try to clean them with alcohol.
When you pull the tray out the rollers
should be towards the front of the printer.
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Paper jam. we removed the major portion of it. bit of paper is inside. we can't find out that. display shows 13.20.00. we removed front and back except toner catridge. what we have to do.

Try this linke below.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=411171&prodTypeId=18972&prodSeriesId=411171&objectID=c00642524

Or i cut and paste text, but you should view pictures. If you cannot get to it from link. Try typing "Paper jams alternating between front and back door" It should be first link from HP about a 3550.

document.tlSearch.tx.value=unescape("") s.gif s.gif
HP Color LaserJet 3500, 3550, and 3700 Series Printers - Paper Jams Alternating Between Front and Back Door Issue Description Customers may see paper jams error messages with no paper seen in the paper path. The message will alternate between check the front door and the back door. Workaround The release lever engagement tabs on the rear door can be bumped into the in-correct position. The purpose for this tab is to re-engage the fuser release levers as the rear door is closed. When one or both of these are left in the in-correct position the printer goes into a cycle of alternating between a "Jam in the Front Door" message and "Jam in the Rear Door" message. There is no paper present in the paper path when this happens. When a customer gets the "Jam in the Front Door" message and opens the front door, no paper is found. After the customer closes the front door, they get the "Jam in the Rear Door" message. When they open the rear door, find not paper (even pull out the fuser), and close the rear door, they get the "Jam in the Front Door" message. This cycle will continue

Placing both engagement tabs in the "Correct" position solves the problem and allows the print job to continue.for as long as the customer is willing to keep checking.
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HP Color LaserJet 3550

install the latest version of dirvers from www.hp.com, and change the settings where paper source is automatic. that all problem solves. feel free to mail me
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