When you kick start a motorcycle or scooter, the motor turns over much faster than your electric starter can turn it over, even with a new battery.
I saw this before with several brands of scooters and the problem was solved by making sure you have clean battery terminals, and a fully charged good battery.
Some batteries will take a full charge but cant take a load. So your battery may seem good because it has 12+ volts, but when you try to start it it drops below 10-11 volts.
Most local auto parts stores can put a load test on your battery for free. If you purchase a new one, make sure it is the one called for for your scooter.
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