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Please hold down the open/close button instead of just pressing it. Then you can press the lid while this is happening. I think you might already suspect this, but it sounds like the hook that connects to a portion of the lid isn't unhooken during the button press. Friction might be a cause or the hook-movement might not be functioning as smoothly due to other factors.
If the issue continues, we might have to consult Jensen on a potential repair/replacement of the item as well.
if speakers are connected sorrectly and you have no sound from the radio your build in power supply is prob bad. call the manufacturer for warrenty or just buy a stereo
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