I can't get the charging light to turn on.

Use multimeter to check voltage.

Hi Ross, sorry for this delay, but the email does not seem to be working, I will get on this as soon as I can and will efinatly have something for you shortly, been one of those days and I am not catching up yet.

Hi there,

Well first of all you may check that the charger (adapter) is working or not, you may use a volt meter to check it out or use another charger to make sure....... further you may follow the step below -
1. Remove the battery pack from Vacuum.
2. Hold down the power button for five seconds.
3. Reinstall the battery to reset the system.
4. Plug the Charger directly into vacuum.
5. Charge the battery untill the power light is solid green again and keep the vacuum on the charger for an additional 72 hours (3 days). Important: Do NOT interrupt this charging cycle.
If further you have the same problem it means it's time to change the old battery with new one.

Good Luck!!

Thanks for using FixYa!!

Hi there,

Well first of all you may check that the charger (adapter) is working or not, you may use a volt meter to check it out or use another charger to make sure....... further you may follow the step below -
1. Remove the battery pack from Vacuum.
2. Hold down the power button for five seconds.
3. Reinstall the battery to reset the system.
4. Plug the Charger directly into vacuum.
5. Charge the battery untill the power light is solid green again and keep the vacuum on the charger for an additional 72 hours (3 days). Important: Do NOT interrupt this charging cycle.
If further you have the same problem it means it's time to change the old battery with new one.

Good Luck!!
Thanks for using FixYa!!

Mine has done the same thing.

Hi there,

Well first of all you may check that the charger (adapter) is working or not, you may use a volt meter to check it out or use another charger to make sure....... further you may follow the step below -
1. Remove the battery pack from Vacuum.
2. Hold down the power button for five seconds.
3. Reinstall the battery to reset the system.
4. Plug the Charger directly into vacuum.
5. Charge the battery untill the power light is solid green again and keep the vacuum on the charger for an additional 72 hours (3 days). Important: Do NOT interrupt this charging cycle.
If further you have the same problem it means it's time to change the old battery with new one.
Good Luck!!
Thanks for using FixYa!!

To my knowledge, the on/off switch is the only area to turn your vacuum on or off. There might be a problem with your cord, or with the switch itself. I suggest checking for clogs and anything that may cause a problem.

I also suggest taking it to a local vacuum shop to have it looked and as you may need some new parts (cord/switch)

check if there is thermal fuse or breaker that opened

remove vac from charging base. twist the two section apart. it will turn about 1 inch and then pull apart. this will expose the filter to remove to empty the dirt. reassemble in reverse.

I’m happy to assist further over the phone at https://www.6ya.com/expert/robert_b96ba3f038cf317c

If it is fairly new, does it still have warranty on it? Could be a number of things, the power cord, on/off switch or a problem with the motor.