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h30434.www3.hp.com > Printers & All-In-Ones > Print Issues Aug 8, 2012 - 10 posts
I recently changed my ink cartridges ( colors and black) and now it says that the ... why does my printer say ink cartridge missing or damaged? ... cartridge from Office max and it still has the message and I am unable to print. ... Remove the cartridge and take a close look at the tiny circuit card on the section ...
If you DID NOT use a HP cartridge you get the error message. If you did use a HP cartridge. Unplug the printer. Wait 2 minutes. Plug in the printer. If same error message. Remove cartridge and reinstall. Make sure no clear tape is left on cartridge contact face.
i thing u have problem with your cartride try to buy orgnal cartride and try if not then you have to go to work shop becoz u r cartride slot if not working properly
Are you using a factory new ink cartridge?
If you are using a refilled or third party cartridge that may well be your problem.Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead.
If you are using factory new cartridges, then please call the manufacturers Technical Support for assistance with the warranty on the cartridges
Don
hi..try these steps
1. clean the cartridge contacts in the printer..
2.unplug power adaptor(black box) from the bac of printer,,press and hold stop/clear button..plug the adaptor back in...display says clearing NVRAM,,,,after this printer would turn off and turn on automatically..reenter the intial set up details like language,country....
3.insert black cartridge...still same msg..printer is defective...call techsupport..your printer would be replaced if in warranty.
good luck
Step 1). Try cleaning the gold contacts on the print cartridge and on the printer itself with a pen eraser and a little alcohol.
Step 2). Uninstall the printer software and reinstall it.
Step 3). If the above two steps fail try a new cartridge. If none of these solutions work there is an electronic problem with the printer and it will have to be professionally diagnosed or replaced.
Hi , if you are getting the msg color cartridge missing , maku sure that it is compatible with your printer , on the cartridges you will get the part no M4646/J5566 , look for those part no's and if it is giving the error msg on the LCD display of the printer , try using the old cartridge ...try the following steps 1) put the old cartridge in and then unplug the power adapter (Black box ) from the printer.
2) wait for 30 seconds and put back the power adapter and turn on the printer, and look for the msg on the printer display. if it gives the same error msg with the old as well as the new color cartridge then its an issue with the printer , and if it does not gives the error msg with the older one then its an issue with the cartridge and if you have purchase the cartridge from dell online/phone then call them back give the order no of the cartridge that u have purchased and they will replace it.
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