Gruber in Phoenix might change your batteries. You would have to send the UPS into them. You don't say whether this is a Powerware Prestige 2000, or a Powerware 9120-2000. The PW9120-2000 weighs 76 lbs, so it is a brute. Is does have slide out battey tray(s), some one with good tchnical expertise could change the batteries. The only batteries for the PW9120 that I will use are the PowerSonic PS-1290 F2, rated at 9.0 Amp. Hr. These will fit and the 9.0 amphr rating is the only one that will match the original battery life.
Try contacting Eaton. They bought Powerware about 6 years ago and the personnel are trained on older Powerware systems. If you have the part number and serial number from the rating label on the UPS, that would be helpful.
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