Sony Bravia KDL-32XBR4, closed caption turned on and being displayed. We wanted to use the "display options" to make the closed caption bigger. The "this is how it will look" looks like we want, but the actual cc during a show stays at default. Any ideas?

If Closed Captioning is being displayed even though the CC option in the TV menu is set to Off , then it is being produced by another device, such as a cable or satellite set-top box. To remove the Closed Captioning from the TV screen, it must be disabled on the device that is decoding the Closed Captioned signal.
NOTE: Some set-top boxes may automatically display Closed Captioning on the TV screen when the set-top box sound is muted. If this is the case, turn off the Mute function of the set-top box

Hi,
The Subtitle option is available only with the connected devices like DVD Player, Blu-ray Disc Player etc. The option avaialble in the TV is known as Closed Caption. The Closed caption option can be turned off by selecting the options below:
Press Menu button on the TV Remote. Select, Setup settings. Then select Caption Vision option to OFF. This option is for turning off the Closed Caption option in the TV to OFF. For disabling the Subtitle option in the connected devices like DVD Player and Blu-ray Disc Player, press the SUBTITLE button on the supplied Remote continuously to select OFF.
In few of the TV broadcasting channels the Subtitles cannot be turned OFF as this is being broadcasted with the channels.
Good Luck! KenSolutions

You can download the user manual here.
http://www.retrevo.com/support/Toshiba-57H84-TVs-manual/id/311ag813/t/2/
The closed caption feature has two options:
• Captions—An on-screen display of the dialogue, narration, and sound effects of TV programs and videos that are closed captioned (usually marked as “CC” in TV listings).
• Text—An on-screen display of information not related to the current program, such as weather or stock data (when provided by individual stations).
To view captions or text:
1. Tune the TV to the desired program.
2.Press MENU, and then press x or • to display CUSTOM menu.
3. Press y or z to highlight CC, and then press ENTER.
4. Press y or z to highlight CAPTION or TEXT, and then press Enter.
To turn off the Closed Caption feature:
Highlight OFF in step 4.

turn cc on receiver

CALL SONY NUMBER SHOULD BE UNDER SUPPORT ON YOUR MENU SYSTEM MIGHT NEED SOFTWARE UPGRADE THEY CAN SEND YOU ONE SHOULD HAVE USB INTERFACE. ALSO IF YOU ARE ON CABLE TRY RESCANNING CHANNELS IF YOUR ON SATELLITE MAKE SURE CC IS IS SET ON, ON SAT REC

I think you are talking about on-screen display.
Please press " i " (info) button on TV remote to get ride of on-screen display.

Try pressing the 'Display' button on top left of TV remote.

Press " i " button on remote to close on-screen display.

The suggestion from the technical support did the trick, I unplugged the cable box and reconected until finaly I fix the problem that was not connecting to on demand and no CC, Thanks, I set up an appoinment with someone to come september 8 ,monday but I don't need that support anymore, can you cancel that appoinment? Thanks for your support !