Question about DeLonghi EAM3400 Espresso Machine

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I own a Delonghi Rialto automatic espresso machine model: EAM 4500. There are two white hard plastic spouts on the front right-hand side of the machine that mate to the milk carafe. A green O-Ring that seals the upper smaller white spout to the milk carafe has failed and I need a new one. I called the Delonghi repair center in Texas to obtain parts and they said that they are not allow to sell me even an "O-ring". Apparently, you require the machine be sent to them for repairs? Are these people insane! This is ridiculous! I bought this at Starbucks and paid $1200 for the machine and it won't function properly because of the failure of a twenty-cent part! Does anyone know where I can find the proper O-Ring myself so that I can get back to enjoying espresso? Thank you!

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I buy replacement black O-rings for my Rialto at Home Depot for pennies. Just take the defective O-ring with you to match the size.

Posted on Apr 07, 2013

  • Bill Joswig Apr 07, 2013

    I buy replacement black O-rings for my Rialto at Home Depot for pennies. Just take the defective O-ring with you to match the size.

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I called customer support at 866-528-8323 on two occasions over the past 8 or 10 years and each time purchased replacement O rings.

Posted on Dec 23, 2010

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Posted on Jan 02, 2017

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