First, be sure you are using a brand-new needle and that the needle, thread, and fabric are compatible.
All About Needles When you thread the upper thread, be sure the presser foot is ALWAYS RAISED so the thread will seat properly in the tension disk. Also, confirm that the machine thread pathway is correct.
Remember that when fabric types/weights are changed, the needle/thread should be changed accordingly. (Needles should be changed often to attain the best sewing experience and minimize unnecessary frustration.) The tension may also need to adjusted. Tension is not static. It should be adjusted to fit the project being sewn. Unless one continuously sews with the same fabric, thread, and needle type would the tension adjustment remain at the same setting, but machines do change over time so a tension setting that worked last year may not look the same this year.
The factory standard tension setting is the midway point between the high & low numbers. However, please understand that machines vary and that sometimes this standard setting may change with time and use. The midway point should only be the beginning point and is most likely suitable for medium-weight fabric. Also, usually the bobbin tension does not require frequent adjustments unless a particularly heavy- or light-weight thread is used in the bobbin--sometimes the bobbin tension will get out of whack requiring adjustment (consult the owner's manual or search the internet for instructions for adjusting bobbin tension). In the majority of cases, the tension adjustment is made to the top thread.
Test your straight stitch on your fabric (may be helpful to use a different color thread in the bobbin so it is easier to see any tension issues). If the bobbin thread is popping up to the top of the fabric, loosen the upper thread tension. If the upper thread is looping or showing on the bottom of the fabric, tighten the upper tension. Keep adjusting until the upper and bobbin threads meet in the middle of the fabric.
FWIW, the same process would be used for zig-zag stitching. Just make sure that the tension is not too tight or it will cause the fabric to pucker (or tunnel).
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