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I am not that familiar with the Programmable Buzz Lightyear, But many toys have a TRY ME feature that works off of a small battery that only lasts so long. The Try Me battery may be very weak.
We had the same problem - sound got quieter and quieter until Buzz was mute. My husband gave Buzz a sharp whack on his back where the AAA battery compartment is located and Voila - Buzz is speaking again.
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