When I try to add a photograph to a page the program freezes and I get this message: "Runtime Error Program: c/program files/Printmaster Master Platinum 18/pmw.exe This application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more information.

Method 1: Clean Boot with Only MoSearch loadTOCNode(2, 'resolution'); The Mosearch.exe (Microsoft Office Search Service) and Mosdmn.exe (Microsoft Office 10 Search Filter Daemon) Startup items may be conflicting with some other program (or programs) running in the background. Therefore, clean boot your computer with only MoSearch selected on the Startup menu to determine whether this program is the source of the conflict. To do this, follow these steps:

1. Click Start, and then click Run.
2. In the Open box, type msconfig.exe, and then click OK.
3. On the General tab, click Selective startup.
4. On the Startup tab, click to clear all check boxes except for MoSearch.
   
   NOTE: In Microsoft Windows Millennium Edition (Me), leave the *StateMgr check box selected as well.
5. Click OK, and then click Yes when you are prompted to restart the computer.
6. If the error message can be reproduced, repeat the preceding steps. In step 3, also click to clear the Process System.ini file and Process Win.ini file check boxes.

If the error message cannot be reproduced, this indicates that MoSearch is conflicting with some other program or programs running in the background. Follow these steps to locate the conflicting program:

1. Click Start, and then click Run.
2. In the Open box, type msconfig.exe, and then click OK.
3. On the Startup tab, click to select one of the check boxes.
4. Click OK, and then click Yes when you are prompted to restart the computer.
5. If the preceding steps reproduce the error message, the last item added to the Startup menu is causing the conflict. If the error message is not reproduced, repeat these steps until all Startup menu check boxes are selected.
6. If all the Startup menu check boxes are selected and the error message is still not reproduced, start Msconfig again, and then click to select the Process System.ini file and Process Win.ini file check boxes.

If these steps don't help you find and eliminate the conflict, proceed to the following method. Back to the top Method 2: Uninstall the "Support for Fast Searching" Feature loadTOCNode(2, 'resolution'); To uninstall the "Support for fast searching" feature from all Office XP products that are installed on your computer, follow these steps.

Note This applies only to computers that are running Microsoft Windows 98 or Microsoft Windows Millennium Edition.

1. Quit all Office programs.
2. Click Start, point to Settings, and then click Control Panel.
3. Double-click Add/Remove Programs.NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
   
   
4. On the Install/Uninstall tab, click Microsoft Office XP product, where Office XP product is the name of the specific Office product in question. If you are using a stand-alone version of one of the Office programs, click the appropriate product in the list.
5. Click Add/Remove.
6. In the Maintenance Mode Options dialog box, click Add or Remove Features, and then click Next.
7. Click the plus sign (+) next to Office Tools, point to the icon next to Support for fast searching, and then click Not Available.
8. Click Update.
9. Repeat steps 2 through 8 for all other Office XP products installed on your computer.
10. Restart your computer.

HI
RUN THER CHKDSK UTILITY IN RUN.
DISK CLENUP , DEFRAGMENT YOUR HARD DRIVE.
ALSO REPAIR YOUR MASTER SOFTWARE.
REMOVE THE UNNECESSARY SOFT WARE FROM ADD REMOVE PROGRAMS.
LIKE .NET FRAME WORK AND ANY UNUSE AND UNKNOWN PROGRAM REMOVE IT
BYE

Do you get any error messages?
If not, try running system file checker to see if it's a windows based error. I usually see these types of lock ups when a DLL (Dynamic link library) file is corrupted or missing

Here is how you do it.

Simply go to the Run box on the Start Menu and type in: sfc /scannow

This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity, replacing any files with which it finds a problem. Make sure you have your original Windows CD in case it asks for it.

This may take awhile so be patient.

re install the program

First I would uninstall the program again.
Then go to start, search and look for PMUSERS.dat and delete it.
Restart your computer
It is also a good thing to temporaily turn off any antivirus software before installing also. Many programs like this Broderbund product do not install completely with the antivirus software on.
Then reinstall the program and it should run ok.

Hope this helps.

Sorry about the first post...my cat stepped on the keyboard!

When you put the Program install disk in follow the prompt but instead of selecting the "Typical" instalation select "Custom". This way the install will instruct you to select the two or one or none Art cd.s. I assume your copy of Printmast 17 Platinum has all 4 cd's?.If not then you will only have installed about clip 950 art etc. instead of 19,000 plus when you install the Art disk 1&2.
The only drawback is that the two art disc's add another 1gb to the hard drive usage.
I hope this helps.
Brian Wright

As a work around untill we can figure this issue out. http://www.acrosoftware.com/Products/CutePDF/writer.asp
This is a FREE PDF Print to file program.

At the top left of the page the are links to the PDF Creator and the Required GPL Ghostscript 8. The program will not function without it. Both programs work with x64 Vista. Read the website for the other benifits or the program.

Most programs like this leave behind "junk" files or folders with some information in them.

Try uninstalling it again, then go to the C:\ drive and look for any folders that it might have left behind.
Then go to Start do a search for PMUSERS.dat and delete it.

what exactly was the runtime error ?. or you could try setting the compatability to a lower operating system.

Robert

Remove the Camera software'
Windows does not need it- it can do it all by its self.