I have followed the instructions to set a diver to another extension number, the FWD/DND button lights up red suggesting its working yet the calls wont transfer, I set it up so all calls should transfer but they just wont and the phone continues to ring out. The model is Panasonic KX-T7633 Thank you

What happens when you dial 165 on the intercom? If you get voice mail, then try dialing 7104 165 # on the intercom. That sets CF-No Ans to voice mail for your set and the FWD/DND button should light solid (or not, it's a program option) or flash. If you dial 7101 it should turn on Do Not Disturb (7100 cancels). In DND, the FWD light should flash.

Once you have set these two conditions up, the FWD/DND button has 3 states, FWD, DND, and OFF.

Carl

It will flash for 2 reasons. The phone is in Do Not Disturb, The phone is forwarded and the lazy installer didn't change the button indication to solid.

What happens when you press the FWD/DND button on an idle phone? In most systems, it's supposed to toggle between FWD DND and OFF after you press it more than once. If that doesn't work, try pressing FWD STORE 0 STORE. That should turn off FWD/DND and unset it.

However, here's the problem. Your phone may have CF-condition set to send busy and unanswered calls to voice mail. We do that so the individual extension can set his own transfer to VM time. Those commands start with *710x and the VM extension which is 500 by default. For example dialing *7104 500 on the intercom will set CF-NA to the voicemail port on a TDA/TDE system equipped with a Panasonic Voice mail system. When that happens, the FWD/DND light goes either red or blinks red and the forward condition is set.

You can review the operations in the OM for your system under Call Forward and Do Not Disturb.

Carl

If you have not found an answer to this as yet just pick up intercom and enter 7100 at the phone. This will clear any DND. Now enter intercom 7105165. This will give a long tone and the DND/FWD lamp will flash showing Call forwarding active for VM.

Take a look at the manual. One of the bits in programming deals with the status of the FWD/DND button. You can make it light solid for FWD and flash for DND. There are other ways to intercept the calls, but trust me, this is the cleanest. You set 7104 165 # and it will forward always on no answer after x rings. Those rings are set system wide and can be adjusted in programming.

If you sit down wiht the PG manual, pay attentiion to programs 202,203,619 and 990 area 9 bits 3&4. A ring cycle is about 6 seconds and the default intercept is TWELVE rings....you should adjust that to no more that 4.

Car

Take the handset off the hook, then press the FWD/DND button followed by 0 (zero). When you hear the tone, hang the handset back up. This will work with the PT (Panasonic Proprietary telephone) system. (Alternatively, pick up the handset, press 7 (seven) 1 (one) 0 (zero) 0 (zero) and hang up after the tone. This works for PT and SLT phones (single line telephone))

The same sequence works to cancel call forwarding (except for follow me forwarding). In the Follow me mode, pick up the handset, press FWD/DND or 7 1 0 followed by 8 and the extension number. Then hang up after hearing the tone.

I hope this helps.

Cindy Wells

The behavior of the FWD light is programmed in system options. By default, it's usually set to be solid on FWD and blink on DND.

Here's a quick cut and paste from the OM for 76xx phones.

Dial *7x0y Where x=1-3 and y=1-6 for the following conditions:

.

Do Not Disturb *7101 / Cancel *7100

Call Forwarding (FWD)

– Both Calls *710
– Outside Calls *711
– Intercom Calls *712


2 (All calls) + phone no. + #/
3 (Busy) + phone no. + #/
4 (No Answer) + phone no. + #/
5 (Busy/No Answer) + phone no. + #/
7 (Follow Me) + your extension no./
8 (Follow Me Cancel) + your extension no.

So, if your voice mail is 500, you would dial *7105500# to set CF B/NA for intercom and outside calls.

Carl

You get a chance for that to work next time :-)

Panasonic features are in the system, not the phone. If you have a TA series, from the phone, pick up the handset and press the FWD/DND button and dial 4#. (you may also dial 71 in place of pressing the button).

Cancel is 0# in place of 4#, but you also have CF to voice mail issues, where 1+VM EXT is all calls and 2 is BUSY/NA.

If you have a TD or TDA or TAW system, you get lucky, because the FWD/DND button works in 3 modes. For DND it's 7101 or *7101. The button will light with a solid red light and when you press it, it either flashes or goes off. The system gives you both FWD and DND settings.

Carl

If the FWD/DND light is lit solid, the extension is in DND if it's programmed properly. You can test this by pressing the FWD button and reading the display. It will clear and press it again and it will set and tell you what it did. (if DND and FWD are both set it shows 3 states).

At the phone, press intercom and dial *710x where x=2 for all calls, 3 for busy, 4 for no answer or 5 for busy/no answer plus the extension of the voice mail plus #. Your FWD light should blink and you have now set FWD to voice mail.

Carl

The 7633 has a FWD/DND button. Is it blinking, lit solid or dark? It's designed to be pressed 3 times for FWD DND or OFF....It's programmed as follows, assuming that 500 is your voice mail access code:

From the intercom dial *7101. That sets DND. Dial 710x 500 # to set call forwarding where x-2 for all calls 3 for BUSY for for NO ANS 5 for BSY/NA. 7&8 are FOLOW ME commands and they have a different set of instructions ie Dial *7107 plus your extension to have calls come to the phone you're at and *7108 plus your extension to cancel it. I have never seen it used. *7100 cancels all forward and DND arrangements from your phone..

This is just hte command set for ALL CALLS. You can also set up forwarding for Outside Calls and Inside calls seperately and you can program buttons to do the forwarding.

Your Panasonic dealer has 2 manuals that you would find interesting, one is the TDA Operating Manual and the PTPM Manual. The operating manual has a complete set of programming instructions for the manager and users of TDA systems, the PTPM has a complete set of programming features that can be performed from a Panasonic 76XX display phone.

THe pdf's aren't huge and they can be sent to your email address if you provide one under the Ask Me button.

Carl

If you set call forward all calls then lift your handset press the FWD/DND button, dial 0 , you should get a tone, then hang up. If you set Follow Me then dial 8 and your extension number instead of the 0 . Good Luck. ....Mike