After filling the water tank, can you see if a grey plastic piece, in the back of the water tank, is floating?. If no, then that part needs to be replaced. If it does float, then the integrity of the water sensor, (located in the back of where the water tank is housed into), will need to be tested. Testing this sensor requires, tricking the coffee maker... that the door is closed. With Coffee Maker in the "ON" position, you will need to hold door switch in (located top right corner of unit, with door opened). As switched is held in, you will need to use a magnet and place it around the rear of where the water tank is housed into (Rear-left middle height area)... just around where the water tank float would be, if it were filled with water and inserted into the coffee maker. This sensor isn't visible, but is activated when a magnet is placed around it. If "FILL WATERTANK" message goes away, then replace plastic float or water tank itself.
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