I have a hp officejet 6500 wireless. everytime i try to scan a document it comes up no scan options. how do i fix this?

The part of the printer that scans the paper is probably dirty, hence the line only on things that have been scanned/copied.

Take a look at the floowing link which takes you step by step through the cleaning process.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=125&prodSeriesId=3795309&prodTypeId=18972&objectID=c01658811

Hope this helps.

Hello there,

Try this link,

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02455482&cc=us&lc=en&dlc=en&product=4083871&tmp_track_link=ot_search

This document will provide you a step by step solution to fix your issue.
The good thing about this is that it also provides full illustrations

Please don't forget to leave a feedback and testimony if it works and please do not forget to click 4 thumbs.

Cheers!
.

Try using the HP Scan Diagnostic Utility in Windows - HP Customer Care (United States - English).

If you need more help come back.Post / thumbs / testimonial are welcome!

If you're using Vista, I had the same problem. To scan, go to MS Paint and choose "file" and "from scanner or camera" then save the file it scans. That worked well for me, as a go-around for Vista. Hope this helps! Lisa

Read these FAQS:
Scanning with HP Solution Center Software in Windows
How to Scan in Windows without Using HP Software

Also, read the manual:
Manuals for HP Officejet 6500 Wireless All-in-One Printer

For more support for your product, stat here:
HP Officejet 6500 Wireless All-in-One Printer support

Please perform the steps provided in the following Hp web link:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00503569&cc=uk&lc=en&dlc=en&product=3795406

:) Dr Tony

Go to "program files" then "hp" then "digital imaging" then "bin" then "hpiscnapp" and double click to open it. ( in other words c:\program files\hp\digital imaging\bin\hpiscnapp)

When you go to the file, right click on "hpiscnapp" to CREATE A SHORTCUT ON YOUR DESKTOP in case you forget where the file is next time.

I have a solution for this issue. However to provide the appropriate steps, please get back to us with the following information:

* How is the unit connected to the computer? (USB or Wireless)

* What is the operating system of the computer?

Please get back to me with the requested information

have scanned records into my computer via hp officejet 6500 scanning software. when i come to print i only get the top half of the document printed on the bottom half of the page - help!!!

I am trying to scan, but when I press the scan button it states "No scan options. Refer to device doc to troubleshoot". However, I can't find my device doc. I am assuming there is an easy fix?