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Posted on Apr 16, 2017

We use a Polycom Soundstation 2 telephone unit. Several times within 30 minutes of the beginning of a meeting all calls are dropped. We have also had reports of the people who have been phoned having problems with hearing the people using the unit in our building. Are there any known problems calling people on their cell phones or those being called having call-waiting that could cause this disruption? Thank you for any help you can give to me to solve this, our staff is getting very frustrated and actually hate using the phone system now. Barbara Reese, Media Services, Texas Wesleyan School of Law

5 Related Answers

Anonymous

  • 6966 Answers
  • Posted on Nov 02, 2007

SOURCE: md 760 series cordless telephone system

Hi,

Try unplugging all telephone (including the base unit), then try to call the number again. If there is still a busy signal, then the problem is with your telephone line/connection and you need to call your phone provider. On the other hand if the number rings, then chances are that base unit is defective (or one of your other phones physically connected to the tel line.).

To verify that it is the base unit or one of the other wired telephones,  reconnect them one by one and determine which of them will cause the busy signal. Problems like this can be caused by a power surge, near lightning strike or a simple component failure.

If it is the base unit, it is very likely an electronic problem and therefore would require familiarity with components and circuitry diagnosis, soldering and use of a DVM. Perhaps your best bet would be to seek the services of a qualified phone technician.

Hope this be of some help/idea. Post back how things turned up or should you need additional information.

Good luck and kind regards.

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shyamprocom

procom office solutions

  • 93 Answers
  • Posted on Feb 08, 2009

SOURCE: Polycom Soundstation 2 disconnects during calls

this does not appear to be the sound station problem it appears u ve connected this system behind an epabx extension .if yes the extension is programmed for a call disconnection time of 15 mins.ask ur epabx programmer to change it to infinite

consultel1

george peters

  • 860 Answers
  • Posted on Feb 19, 2009

SOURCE: Incoming calls to office cause all phones to ring in classrooms

Changing ringing on a Partner system is done on either ext 10 or 11.
At one of those ext's press the feature key and "00"
Next press the left hand intercom twice
The display should say system programming

Press the right hand intercom once. The display should say Centralized Programming.

Enter in the extension number that you want to program.

Press the line that you want to ring.
A solid light on the line means immediate ringing
A slow flashing light means delayed ringing (meaning the phone will wait 3 rings before starting to ring.)
A fast flashing light means no ringing.

When finished with that station press the right hand intercom and enter in the next extension to program and set ringing accordingly.


Press feature "00" to logout
Hope that helps

Anonymous

  • 2 Answers
  • Posted on Jan 13, 2010

SOURCE: phone won't ring with incoming calls

I just bought a new Uniden DECT 6.0 phone and had a similar problem. It wouldn't ring when plugged into my Linksys voip router, but my old 5.8 GHz did ring. It would get a dialtone and make calls, but when called via an outside line, it would appear as if it was ringing. If I picked up during this "silent ring," it would answer and take the call. It wasn't a ringer volume issue. I called tech support, they said on the main headset, unplug the battery, then unplug power from the base, then unplug the phone cord from the base. Wait 15-30s. Plug the phone cord, then power, then reinstall the battery. Press the End button on the phone. Put the phone on the base for 15-30s. Pick up the phone. Press and hold the Find button on the base. Do this Find thing 3 times. Put the phone back on the base. Wait 10-15 minutes. Then try calling it to see if it rings. Worked for me, finally got it to ring before I decided to return it.

RandomAdvice

  • 67 Answers
  • Posted on Feb 27, 2010

SOURCE: using home phone causes comcast wireless internet to disconnect

Wireless internet runs at 2.4ghz. Your portable phone is probably also 2.4ghz and is knocking out your internet connection when in use. Look for an 800mhz or 5.8ghz phone as a replacement.

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http://knowledgebase.polycom.com/kb/search.do?cmd=displayKC&docType=kc&externalId=10966&sliceId=SAL_PUBLIC_1_2&dialogID=979138&stateId=0%200%20977279
Description
sp.gif sp.gif There are three ways that a SoundStation can be changed from tone to pulse, which depends on when the unit was manufactured.
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