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It sounds like you are talking about a watch, but Kenneth Cole don't appear to sell watches. If you bought it from eBay or Amazon, or a market, it is a Chinese watch with their name on it.
You can contact Kenneth Cole in the address below:
Kenneth Cole Geneva Watch Co Inc 47-50 33rd Long Island City, NY 11101 Phone: (718) 729-8600 Fax: (718) 729-8761
They will direct you to their parts department.
mcdevito75 here, Almost any jewelery, watch repair shop could help with a crystal and band adjustment. Look for the small watch repair shop in your area to save on cost.
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