Sounds like a bad rca connection. You need both rca jacks to be plugged in from your head unit, both left and right or you will not have full power you'll have half power to your sub/subs. Check your sub with a volt meter and see what it reads. Make sure if your head unit has a sub volume make sure it's turned up. Alot of people don't realize they have a seperate subwoofer volume on there deck and it's set to low, so check that. You could have bad rca cables. If all that is ruled out(best way by trying a different amp) the amp itself might be having problems. Don't think it would be in protect mode either.
Let me know if you have'nt allready.
Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/mark_b53a7494531bf96d
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