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Sometimes the square shaft of the attachment does not quite line up with the square hole in in the drive of the mixer. Take a look in the mixer's attachment port and turn the attachment's shaft so that the two line up.
You need to access the accessory attachment point, it's behind the silver KitchenAid logo on the front of the mixer. You'll need to unscrew a set screw (black knob at the very front of the mixer head), newer mixers have a hinged cover, on older mixers, it just pulls out. Unscrew the set screw a bit and fold up or remove the cover.
Now you will see a hole with a hollow square shaft inside, this is where the various optional items attach to the mixer.
Specifically for the shredder, you will need to attach a slicing drum to the drive shaft provided with the shredder, insert it through the drum, and raise the little bar in the rear of the slicer assembly.
Insert the whole assembly into the front of the mixer so that the square drive shaft shaft fits into the square hollow in the mixer, then lower the little bar to lock into place.
Make sure it's unplugged, remove and inspect the carbon brushes one at a time under those black screws on the side. They are keyed with one corner of the square ground off so will only go in properly one way so eyes open when you take them out. If they are less than 10mm long replace them. Next would be look under the back cover for a broken wire to the black square speed control plate. Broken wires are only likely to be one of the bottom 2 on either side. Any more testing is going to require a multimeter.
Look at the brush from the side.. The surface that rides on the armature is curved> One leg is longer than the other leg. The long leg is the trailing and the short is the leading edge. Looking at the cooper end of the motor you can tell which way the motor rotates by the traces the brushes make. The leading edge will be on the clean side and the trailing edge is the side that is smeared black.on tthe copper. The long leg of the curve on each brush goes on the smearch side of those copper bars the brush rides on. Both brushes. Looking in the hole of the brush holders you will see what I mean. When you put the brushes in, you must make sure they are up against the copper and the springs are holding them down evenly.. You can lift the brush carefully and let it go to make sure it is working freely. Now, see if you can put an attachment on and turn it by hand. I'm not sure you will be able to so don't bend anything or hurt yourself.. Put the brush caps back on, remove the attachment and plug the mixer in.. Attachments off, fingers clear, turn it on. Does it run? If not, tap the mixer on its side with your hand.. Make sure the switch is on high. Tap it several times if need be. This is to straighten up the brushes to where the springs want them. When the motor starts turning, slight taps help. Keep it going until it picks up speed and let run for five minutes to seat the brushes. Let me know if it still won't run. I'll be watching for a comment from you.
We had this same issue with our KitchenAid Mixer. Whether it is the whisk attachment or the paddle, the problem is that stuff (most likely sugar based) got into the attachment connection area and dried. It seems like a little sugar couldn't possibly glue the attachments to the stand mixer, but it does.
The solution is to turn the mixer on it's side and pour a kettle or two of boiling water on the section that joins the mixer to the attachments. Pour slowly to allow boiling water to penetrate grooves. Wiggle a little, pour more water, repeat... that should allow you to get it off.
In the future make sure to soak the attachments in boiling water every once and a while to allow all the gook to loose. And let it fully dry before reattaching to mixer.
Or, more helpfully, take them back out. Look in the hole, and you will notice that when you look through, the hole turns square. At the end the square, there is a little tab / square in one corner. It is generally *not* the same on both sides. You'll notice that the end of the piece you took out (the part that looks like a magnet) has one corner cut off -- so it's a rectangular box with one of the corners gone. Line up the missing corner of the piece you took out with the corner that has the little tab -- this allows the piece to get past the tab and be fully inserted. Reminder: check both sides, because they're not the same. And now, more helpfully, if you're curious, check out flea markets and get a broken Kitchenaid to take apart for $20 or so. Don't mess with your nice one. : )
Its a 325 watt mixer. If you grind or mix dough often you may consider getting something stronger or turn it off every ten minutes or so and let it cool down. We burned a 325 and got the 575 watt "600" series and no problems ever since. I know these things are expensive. The 325 is more mixer than grinder. The attachements fit ANY size mixer but some are not recommended for use in all mixers.
If its quiting see my posts on "doesn't run at sitr" and "Removing the motor cover" To get inside and clean those contacts.
Look under the mixing head on the bowl side. There's a square "tab" that looks like the one on the back side of the machine. Pull it towards the bowl to release the mixer head from the base.
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