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chances is it is not compatible with Windows 10! If you have another computer running windows xp or vista hook the label writer to it, if it works then compatibility with with windows 10 is the problem, unless they have an software update for your printer, it wont work.
It is possible that you are attempting to install a 64-bit version of Java when you have a 32-bit operating system. Check your operating and confirm this. In Vista you can find this using Start > Control Panel > System. This is similar if you have Windows 7. Here is what it looks like:
If after that you, you follow these instructions from Sun (Java) to locate and install the 32-bit version.
Error: x64.exe not a valid Win32 application
This article applies to:
Platform(s): Windows 7, Vista, Windows XP, Windows 2000, Windows 2003
Browser(s): Internet Explorer, Firefox, Mozilla 1.4+
Java version(s): 6.0
SYMPTOMS
While trying to install Java a user gets an error message similar to: ' ... x64.exe not a valid Win32 application'
CAUSE
The error message is a result of trying to install a 64-bit version of Java on a 32-bit operating system. SOLUTION
User needs to install a 32-bit version of Java software, since a 64-bit version is not compatible with their 32-bit operating system.
Turn off the computer and the printer or the scanner.
Disconnect the printer or the scanner from the computer.
Restart the computer.
Install the compatible drivers and software for the printer or the scanner, and then reconnect the printer or the scanner to the computer.
4. 931852(http://support.microsoft.com/kb/931852/ ) Error messages when you start a Windows XP-based computer and then try to download Windows Updates
894391(http://support.microsoft.com/kb/894391/ ) You receive a "Generic Host Process" error message after you start the computer, or DBCS attachment file names are not displayed in Rich Text e-mail messages
819017(http://support.microsoft.com/kb/819017/ ) Long delay before files appear in My Computer in Windows XP
Turn off the computer and the printer or the scanner.
Disconnect the printer or the scanner from the computer.
Restart the computer.
Install the compatible drivers and software for the printer or the scanner, and then reconnect the printer or the scanner to the computer.
4. 931852(http://support.microsoft.com/kb/931852/ ) Error messages when you start a Windows XP-based computer and then try to download Windows Updates
894391(http://support.microsoft.com/kb/894391/ ) You receive a "Generic Host Process" error message after you start the computer, or DBCS attachment file names are not displayed in Rich Text e-mail messages
819017(http://support.microsoft.com/kb/819017/ ) Long delay before files appear in My Computer in Windows XP
Turn off the computer and the printer or the scanner.
Disconnect the printer or the scanner from the computer.
Restart the computer.
Install the compatible drivers and software for the printer or the scanner, and then reconnect the printer or the scanner to the computer.
4. 931852(http://support.microsoft.com/kb/931852/ ) Error messages when you start a Windows XP-based computer and then try to download Windows Updates
894391(http://support.microsoft.com/kb/894391/ ) You receive a "Generic Host Process" error message after you start the computer, or DBCS attachment file names are not displayed in Rich Text e-mail messages
819017(http://support.microsoft.com/kb/819017/ ) Long delay before files appear in My Computer in Windows XP
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