There is definitely a problem with your Scanner driver. You have to carefully reinstall the driver which is made for your Windows that you are using otherwise it can be corrupt and It will give you problems in the long run.
Your Windows should be the following and no other or you will have problems
Windows 95/98/ME/NT/2000/XP
Download the driver/software from here
http://www.driverskit.com/freedownload/Scanner/Genius/ColorPage_Vivid_4XE/14424.html
Make sure your computer is clean of computer Viruses using a good anti virus software.
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