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Posted on Nov 09, 2010
Answered by a Fixya Expert

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The drive does not play cds nor dvds. However, it burns both cds and dvds very well. What is wrong here? How do I fix it?

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  • Master 2,178 Answers
  • Posted on Nov 09, 2010
Anonymous
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Joined: Oct 21, 2010
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The image receiver is probably bad inside the laser lens. When the laser light emits and reflects back from the disk, the receiver should pick-up the light - in this case it doesn't. It lights up because you can burn. Try another drive - external (USB) or internal (replace the one inside the computer).

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Your DVD drive may be set to a region code that is not compatible with the DVD disc.
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The drive plays DVDs and can read doc files, but

This problem is normal and exists with many CD/DVD drives.
On some of the drives, if you put in blank discs and try to open the disc in My Computer or Windows Explorer, Windows displays no contents or a blank disc. Whereas on other drives, you get the error message that you mentioned about incorrect function.

What software are you using to burn CDs or DVDs? Are you able to burn CDs but not DVDs or you can't burn both the discs? Did you try a CDs with a different make/manufacturer? Some drives refuse on some disc makes. Try another disc and another writing speed, or try the lowest writing speed available with your software.

Hope that helps,
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Raspal
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