Hello Glenn,
to test the scanner I would suggest to download and install the Datawedge application. It is an desktop installation. As you will connect your MC55 to the Desktop per Active Sync the application will be installed also to your MC55.
The DataWedge aplication will activate the scanner and the decoded barcode is sent as usual keypad input to the system. The application is running in background, if you scan a barcode a pop-up window will come up. Or if another application is running it will send the input to the application.
To download the DataWedge application please go to support.symbol.com website and search for DataWedge, or use this direct link http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=12685
This is quite a common problem on all Symbol/Motorola devices. It's a popup that occurs, but is always cured by a warm or cold boot. It does not cause any issues with the device. I've always thought it was an issue with the fusion API, but not confirmed.
Just reboot and ignore
If you need any more help then please do not hesitate to contact us:-
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