Installing Photosmart - do not have the disk

The newer driver from the HP web-site should have "upgraded" the driver that came from the CD-ROM -- you don't need to uninstall the "older" driver, before installing the "newer" driver.

> information had been lost which was on the original

What information do you think was "lost" ?

Did you then uninstall the "newer" driver?

Did you then install the "older" driver from the CD-ROM?

Did you install PhotoSmart 2.5, and then did you re-install it from the CD-ROM?

> it still does not work

What are the symptoms? What are the error-messages?

After installing the "newer" version of PhotoSmart, what are the symptoms? What are the error-messages?

herer what u hv to do is tht, you hv to reinstall the operating system of ur computer, cuz this is the same prob tht i was facing 1 year ago

u want ge any more fix relating to this prob


orrrrrrrrrrrrrrrrrr you must hv windows 7 cuz in windows 7 you dont hv to install any software for printer,webcam, sound, bluetoothg etcccccccccccccc

1. Check the disk on another computer and see if you get response from the disk.
a. if you do then this may be your cd rom or DVD read/writer is not working properly.
b. If not, then the cd make be a corrupted copy.
2. Call the manufacturer and ask for a new copy since you have just purchased the printer. They should be happy to send you a new copy of the installing software.
3. Take the unit and all it's compnents back to the place of purchase and inform them of the issue and request a new printer with a new copy of the installing cd and get assurance from the store manager that if it doesn't work can you bring the unit back and get a refund.

If you connect and turn on the printer then turn on your computer it should start the found new hardware wizard. don't do anything until or IF it asks you to install the disc, the make sure you direct it to find the files under the correct drive letter which is usually "D" or "E" .Good luck, .Dana

no my riend , is your computer who has to recognize your printer by installing the printer's driver. Use the sodtware Cd who came with your printer and install it in your computer . it will works very good. if you don't have that Cd go online and download one. Thank you

If you go on the Hewlett Packard website - you should be able to download the installation instructions. I have done this for a fax/printer.

delete the printer in "printers and faxes" including all files associated with it then find your original install cd and reinstall it

Yes, try to explore the CD.

Go to my computer,find the cd room,right click, choose open and then try installing the driver manually

you may find those here

How long ago did you purchase the printer? Does it have the "Certified for Windows Vista" logo on the box? If not, it won't work with Vista at all. I checked Microsoft's Hardware Compatibility List and it says the HP Photosmart C3100 series is *certified* with Vista, however it does not say it *works* with Vista. http://winqual.microsoft.com/HCL/ProductDetails.aspx?m=v&g=d&cid=900&sv=&f=86p&pn=HP%20Photosmart%20C3100%20series&oid=31 Per the link, the driver may be part of the Windows Update. Give that a try, as well as HP's website. Otherwise you may need to take it back and exchange it for a Vista-certified printer. Let me know how it works out!