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If an extension light on your Samsung OfficeServ DS-5038S phone is flashing red and dialing the extension gives an engaged tone even though no one is using the phone, it's possible that the extension is stuck in a busy or engaged state. Here are some steps you can try to resolve the issue:
Check the extension: Go to the extension in question and make sure the handset is on the hook and that there are no other phones or devices using the line.
Restart the phone: Try restarting the phone by unplugging it from the power source for a few seconds, then plugging it back in.
Check the programming: It's possible that there is an issue with the phone's programming. Check the phone's user manual or contact your phone system administrator to ensure that the extension is programmed correctly.
Check the phone system: If the issue persists, it may be necessary to check the phone system itself for any issues that could be causing the extension to appear busy or engaged.
Replace the phone: If none of the above steps resolve the issue, it's possible that there is a hardware issue with the phone itself. Consider replacing the phone or contacting a qualified technician for further assistance.
It's important to note that some phone systems are configured to automatically put extensions into a busy or engaged state after a certain period of time to prevent unauthorized access. If this is the case, contact your phone system administrator to adjust the settings accordingly.
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