Ok a few things to figure out here, Sound..you cant hear any street names, or music
If its street names you must chose a language that has an ending ( TTS ) text to speech
do that by going to Tools.... Settings... Language... under Voice pick one with an ending ( TTS )
next we will try any other sound... is it muted? on main screen press Volume Icon
doe sit have a checkmark in MUTE? if so remove it
If not then on that screen there is FM Trans on bottom of screen .... press it
Enable FM Transmitter if it has a checkmark remove it...... place a checkmark there if you want to hear your unit thru your car speakers
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