I have a Pioneer DV 585A DVD player that happily plays DVDs and the background sounds seems to be fine, but on some of the DVDs you can hear the voices of the characters speaking and then on another you can't hear them yet you can still hear the background music. I even had just had a hired DVD where you hear all the voices on the trailer movies, but as soon as it goes to the film the voices are as if they are mute, help help help please

Hi edwardm1,

If you are only hearing part of the audio from your DVD player, I would suggest you check your audio settings before seeking repairs.

Audio can be encoded to a DVD in several ways. If the audio on the disc is different than the settings on your DVD player, you may not hear all of the audio layers. For example, if your DVD is encoded in 5.1 Surround Sound, but your DVD player is set only to play basic Stereo, you may only hear portions of the audio.

Try accessing the menu on your DVD player, and look for the audio settings. If there is a higher setting available than is currently selected, try a higher audio setting. A higher setting should also be compatible with lower types of audio encoding.

If this does not improve your audio, or if you need help navigating your product menus, I would recommend giving Pioneer's toll-free support line a call at (800) 421-1404.

Thank you,
Jason,
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