I have bought yesterday a ego portable hard drive 500gb. The drive is not detected. I have tried using different plugs and a different computer but nothing shows up????

Try it on a different computer. Either the drive is failing or it's a problem on your PC.

Hello Quincy964,
Ensure first that the computer where your Omega 500GB eGo Helium Portable plug-in, is an virus free PC. Your problem is mainly cause by an virus. You can unhidden it by 3 different methods;

Method 1:
By using "ireset" software
Here is the link : ireset
Just download the link,open the software then after just drag and drop the whole folder in the software then click reset. And all the files in your folder will automatically unhidden.

Method 2:
By using Linux Operating System
Just plug your Iomega 500GB eGo Helium Portable into an Linux Operating System, and automatically you can see or browse all the files in your hard drive.

Method 3:
By using Hiren's Boot CD
Just download and Hirens Boot CD (download here)
Download the file in the link, then after an successful donwload extract the files in the zip folder then burn it in Nero DVD Burner (Choose in the Nero DVD burner >burn images files) then after burning it. Restart your computer (makes sure that the Hirens Boot CD is inserted in your Optical Drive) boot it up in your Optical Drive ( F12 or F11 depending on the motherboard). After booting in the CD, Hirens meu will show then choose Mini XP. It will boot in an Windows XP like GUI, then plug-in your Iomega 500GB eGo Helium Portable into the PC then click into My Computer in the desktop, then open your folder and you will see all the files in there.

I hope it will solve your problem
Thanks for using Fixya..;-)

Try this: http://download.iomega.com/manuals/prthd/portable-hd-en.zip
If you find that this manual is for a slightly different version, then go here: https://iomega-na-en.custhelp.com/app/answers/detail/a_id/14432#egoprt and choose the correct version.

right click on my computer and choose manage.
computer management will appear.
go down to disk management
if you see your ego drive listed there
right click on it and choose change drive letter and paths
choose a drive letter that isn't in use like F or G.
you should now be able to browse or view the ego drive in my computer. or by going to run and type the drive letter you choose.

Few different things are possibilities.
1. Are you connecting the device via USB 3.0 to the USB 3.0 adapter on the computer? 2. Try switching out your USB 3.0 cable for a different one. 3. If you are using the USB 2.0 instead. Make sure you are using the USB Y cable for the device and not just a standard USB 2.0 straight cable. Using the USB Y cable. Plug the cable into the device first, then make sure to plug both USB's into the computer starting with the short side USB then the longer side USB second. Also try using the USB's on the back side of the computer as they will supply more power than the USB's on the front of the computer.

The drive is a portable storage device. You can put your pictures, music, documents, videos...etc... on the drive and take them with you were ever you want to go and access them from a different computer.

you can cut and paste or just copy the media to the external hard drive. and copy it back if the data is ever lost from your computer, also you can have iTunes use the external hard drive to get media from. So you can free up valuable space on your pc's hard drive by just cut and pasting the iTunes folder to it.

you have to use an other HDD having OS on it... and attach other HDD and format it ..it will work!

u can try some hit and trial...
1 - keep ur USB HD off and switch on the PC then switch on the power on USB HD
2 - try another USB port
3 - try another USB cable connector
4 - check ur Device manager/usb root hub settings/power setting, uncheck the box that says" alow computer to switch off power....in Power Mgt tab

Whether you use a clone program like Acronis, or use windows backup depending on which version you have( pro, ultimate) it just puts a folder on the drive that is a backup, so yes, you should be able to use this hard drive anywhere and use it on a different system.

I have done the same thing and have no problems. Western Digital.

It will not let you try and backup another computer with this OS, just so you know. You can't install the backup to another computer and have a nice operating system with all the hotfixes and updates and install to a different one. It will not work.