I have a brand new 'built-in' Napoleon gas grill. I can see the pilot light come on and the burner will light briefly and but won't stay lit. I adjusted the shutter valves and had to close them all the way before 1 burner would stay lit. However, the flame was weak and it too eventually went out. Could it be that too much air is involved? I had a contractor build a BBQ island and drop in the grill. He left a gap underneath so I'm wondering if too much air underneath the grill is causing a problem.

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SOURCE: napoleon utlra chef grill - flames goes away

It may be a bad regulator.

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The push button peizo ignitor may simply have lost it's ground. Trace the wiring fro the push button igniter to peizo spark ignitor(s) at the burner(s). The wire simply slides onto a needle like pin, on the bottom of the peizo. Gingerly, pull the wire off and then slide it back on. This should reestablish the ground. Also check the spark ignitors to make sure they're not covered with grease. If they are, clean them with a cotton ball soaked in alcohol.

As far as gas consumption is concerned, some gills do use more than others to reach sear temperatures. Usually, because of their burner design or configuration. However, once you preheat your grill to he temperature you want, that doesn't mean the flame height has to remain the same all the time. Once you start cooking, there's no reason you can't turn the burner(s) down some and conserve fuel.

Hope this helped you and Happy Grilling.

SOURCE: just bought a napoleon natural

I would need the model number of the grill to be able to help. Also most answers are located in your owner's manual.

Frank Schultz

• 274 Answers
• Posted on Jul 18, 2011

SOURCE: Why does the flame on my bbq grillware gas grill

If this is a propane (LP) grill, it could be a sign that your regulator is going bad. Try replacing the regulator.