I am having paper jam in my HP office jet 4255 all in one printer. Crumbled paper was taken out but printer is not working.
Clearing paper jams
Paper jams can be real or false. The unit may report a paper jam even when there is no jammed paper. The solution to a real paper jam or a false paper jam is the same.
CAUTION:
Jammed paper must be removed using the rear access door with the power cord disconnected to avoid mechanical damage. Do not remove jammed paper from the front of the unit.
Figure 2: Removing the rear access door
Preventing paper jams
The following information will help prevent paper jams from occurring:
I have experienced that problem also after I have a new computer unit with Vista OS. It was really a problem because I did not know what to do. With my old computer, I just have to take the crumbled paper at the back of the printer and it's already solved. With Vista OS, it needs to shut down the computer and off the printer to solve the paper jam problem.
I hope it will work the same with you.
God bless,
connel
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