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Anonymous Posted on Oct 28, 2010

My printer won't scan to my computer. I get a message saying to refer to device documentation to troubleshoot. There is no documentation.

1 Answer

Doctor PC

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  • HP Master 7,733 Answers
  • Posted on Oct 28, 2010
Doctor PC
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4 Related Answers

Anonymous

  • 1 Answer
  • Posted on Nov 25, 2008

SOURCE: Printer Won't Scan

I cant scan it says refer to documentation to troubleshoot. How do I fix this. Ishala

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Anonymous

  • 5 Answers
  • Posted on Aug 19, 2007

SOURCE: scanning

Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps: Troubleshooting common setup issues 1. Disconnect the USB cable from the computer. 2. Uninstall the software (if you have already installed it). 3. Restart your computer. 4. Turn off the HP All-in-One, wait one minute, then restart it. 5. Reinstall the HP All-in-One software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

Anonymous

  • 66 Answers
  • Posted on Apr 10, 2010

SOURCE: I have an HP Photosmart 2575 All-In_One Printer,

if it is XP, then click on start , then run , in run type wiaacmgr.exe and hit enter, try to scan.

In vista and windows 7 , replace run with start search box.

puertobori

Doctor PC

  • 7733 Answers
  • Posted on Oct 29, 2010

SOURCE: i want to scan a document on HP officejet J4680

try Using the HP Scan Diagnostic Utility in Windows - HP Customer Care (United States - English)

Testimonial: "found link last night. it worked perfectly and fixed problem. Thanks."

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Related Questions:

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1answer

Copy, scan and fax will not work. Message says refer to device document.

More often then not when you are refered to the machine's documentation without being told what the actual problem is, it is because there is a mechanical problem and needs to be serviced or replaced
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Will not Scan. Gets message..

Is it installed in windows as a scanner? Dont use scan button on machine try using scanners or document imaging software that needs to be in place on your computer, ie Document imaging in office or scanners and camera in windows, one sends scan signal from the PC, can use the scan button on scanner only when configued to do such. Scanner has software as does the printer both can found at HP web
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My HP 5610 all-in-one gives me an error message when I try to use the scanner option.It says, "No scan options: Refer to device documentation to troubleshoot." what do I do if I don't have my...

oh This is a simple solution open up the hp solution centre icon or the hp director icon whichever your printer software has on the computer.
Then click on settings.
point to scan settings and click on scan to setup and on all the items on the left hand side select them and move them to the right hand side and click on the ok button or the update the device button and you will not face this issue anymore.
your printer software should be installed so that you dont get this error message anymore
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Error messages appear when scanning from glass to macbook.

Hi there,
  • Unplug the Scanner cable from the computer.
  • Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications
  • restart the computer
  • try to download drivers from the website
  • after installing drivers and software it will ask you to connect the Scanner.
  • then you can connect the Scanner and and try to Scan.
Hope this help. Please Rate My Response! Thanks! 
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0helpful
1answer

No scan options say refer to device documention to trouble shoot

Try ths:
This happens mainly when you try to scan from the printer ;
Always try to scan from HP solution center but still here is the resolution:
Open Hp Solution center
Click on Settings
Click on scn settings
click on Scan to Setup
Select all the option available to updrade the Front panel menu list and click on ADD
Click on Update;
Restart the computer and the printer and try to scan.
It should resolve the issue.
Regards Soumajit
10helpful
2answers

Printer Won't Scan

I cant scan it says refer to documentation to troubleshoot. How do I fix this. Ishala
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