-
HP Master
7,733 Answers
- Posted on Oct 28, 2010
Re: It wont print even thought it says ready
The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:
If you prefer, you can skip this information and go directly to downloading the tool
.
-
Connectivity
:
-
USB: Ensures that the USB connection from your computer to the HP product is working correctly.
-
Network:
Ensures that the network connection between your computer and your
network is working correctly. If the tool detects a network connectivity
problem, you will be prompted to run the HP Network Diagnostic Utility
for better results.
-
Spooler
: Automatically restarts the print spooler, which sends print jobs from the computer to the product, if it has been stopped.
-
Online status
: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
-
Device manager
: Checks for problems in Device Manager that would prevent printing.
-
Print queue
: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
-
Port
: Checks the port settings for the HP product.
-
Driver
: Checks for alternate-driver settings.
-
Conflicts
: Checks for conflicts with other drivers, such as other printer brands.
-
Default printer
: Checks the default printer setting and prompts to select the HP product as default (optional).
×