Had paper jammed - removed jammed paper - but nerror light still on

Most likely when you removed the paper jam a small piece of paper got jammed under one of the sensors. This is a very common problem. It is also possible depending on the model that you have dislodged one of the flags that activates sensors for paper travel. Check the back of the printer in the fuser area as these are the most commonly damaged sensors.

What this light sequence means that the printer has a paper jam.

When a paper jam occurs, the printer stops and the operator panel's Paper Jam light and Continue button lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.

How to clear Paper Jam

?· Press Continue button twice quickly to see the secondary error code.

To get the secondary error codes

?· When the Error light (!) and Continue button lights are both on, a secondary error has occurred.

?· When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.

?· Press and release Continue button twice quickly to display the secondary error code light sequence.

Press Continue button to resume printing once all the jammed pages are cleared from the paper path.

We recommend that you clear the entire paper path when a paper jam occurs.

To clear a paper jam:

1 If you are feeding paper from a tray, remove the tray, and then remove any jams.

2 Open the front cover and remove the print cartridge assembly.

NOTE: Do not leave the print cartridge assembly exposed to direct light for an Extended period of time. Extended light exposure can cause print quality problems.

3 Remove any jams in the area behind the print cartridge assembly.

4 Lift the flap at the front of the printer and remove any jams beneath the flap.

5 Open the rear exit and remove any jams.

6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue button to resume printing.

NOTE: The printer reprints the pages that caused the paper jam.

Regular paper, envelopes, or specialty media may get stuck or jammed in the printer. Follow the instructions below to find and remove jammed paper (or other media) from the printer. If the HP All-in-One has a paper jam, first check the rear door. If the jammed paper is not in the rear rollers, check the front door.

Step one: Check for and remove any paper stuck in the paper In tray

1. Remove all loose paper from the paper In tray.
2. Press the RESUME button.
   
   • If the paper jam is cleared, skip to Step Four
     
   • If the paper is still jammed, continue on to the next step below.

If more than one sheet is stuck in the printer, remove the paper, one sheet at a time by taking hold of a sheet in the middle of the stack and, with both hands and firm, even pressure, pull the sheet towards you. Usually, removing one or two sheets from the middle of the stack will release the pressure and the rest of the stack can be removed.

After removing the paper, check to make sure no scraps of paper are stuck in the printer.

• If the paper jam is cleared, skip to Step Four.
• If the paper is still jammed, continue on to the next section.
  
  

Step two: Clearing a paper jam from the back of the printer

If the paper jam is not accessible from the In tray, follow the instructions below to clear the paper from the back of the printer.

1. Unplug the HP All-in-One.
2. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One. Figure 1: Removing the rear door
   
   

1. Gently pull the paper out of the rollers.
   CAUTION:If the paper tears when removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If all of the pieces of paper are not removed from the HP All-in-One, more paper jams are likely to occur.
2. Replace the rear door. Gently push the door forward until it snaps into place.
3. Press Cancel to continue the current job.
   
   • If the paper jam is cleared, skip to Step Four
     
   • If the paper is still jammed, continue on to the next section.
     
     

Step three: Lift the front cover and slowly remove any jammed paper

1. Unplug the power cable.
2. If necessary, pull the input tray down to open it. Then, lower the print cartridge door. Figure 2: Lowering the print cartridge door
   
   

1. Gently pull the paper out of the rollers.
   CAUTION:If the paper tears when while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If all the pieces of paper are not removed from the HP All-in-One, more paper jams are likely to occur.
2. Close the print cartridge door.
   Figure 3: Closing the print cartridge door
   

1. Plug the power cable into the HP All-in-One.
2. Turn the power on.
3. Press Start Copy Black or Start Copy Color to continue the current job.

Step four: Verify the print cartridge carriage can move freely

1. Unplug the power cable.
2. Check to see if the print cartridge carriage can move freely from one side of the printer to the other. If the carriage is to the right and out of plain view, skip to Step Five. Do not try to force it to move if it is hung up on something. [img src="http://h10025.www1.hp.com/ewfrf-JAVA/Image/common/note.png" alt="">
   NOTE:Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.
   
   • If the carriage does not move, continue with the next step below.

Remove the print cartridges.

Step five: Reload and test the printer

Once the jammed paper is removed, verify that the printer is still functioning properly.

1. Reload the printer with plain paper.
2. Perform a self-test by pressing and holding the Resume button until the printer starts printing. A test page should print.

NOTE:Do not put more than 35 sheets of plain paper in the document feeder tray.

Gently move the print cartridge to the far right of the printer.

Remove the paper from the paper In tray, but do not remove the drawer.

Remove the rear access door.

With your fingers, rotate the rollers "up" three full rotations.

Push the rear access door back into the printer until it snaps firmly into place.

Replace the print cartridges.

Plug the power cable into the HP All-in-One.

Turn the power on.

Step six: Service the printer

Perform all the steps mentioned above. If the problem continues, service the printer.
Cause Paper jams can be caused by several factors. Follow these guidelines to prevent further paper jams.

• Insert paper into the paper tray only until it meets resistance. Do not push it farther in.
• Make sure that the paper is flat in the paper tray and that the guide is adjusted to the width of the paper.
• Do not add paper while the product is printing.
• Remove printed pages frequently.
• Do not use paper that is too thin, too slick, or that stretches.
• Do not use torn or creased paper. Used paper might cause jams.
• Make sure that the rear access door is securely fastened.

Issue

The power light and resume light is blinking.

Power light and resume light is blinking Solution one: Press the resume button

Load paper in the paper tray and press the resume button ( ).

Try to print the job. If the issue continues, proceed to the next step.

Solution two: Clear the paper jam

Step one: Clear the jam from the back and top of the product

1. Remove any paper loaded in the output tray.
2. Turn off the product.
3. Push the button on either side of the rear access panel or duplex unit and remove it. Figure 7: Removing the rear access door
4. Locate any jammed paper inside the product and pull it out towards you.
5. If there is no jam, push the latch on the top of the duplex and lower its cover. Figure 8: Lower the product cover
6. If the jam is there, carefully remove any jammed paper and close the cover.
7. Replace the rear access panel or duplex unit.
8. Open the top cover.
9. Check for and remove any jammed paper by gently pulling it out.
10. Make sure that there are no scraps of paper stuck between the rollers.
11. Close the top cover, turn on the product, and resend the print job.

Try to print the job again. If the issue continues, proceed to the next step.

Step three: Service the printer

If you have completed all the steps listed above and are still experiencing a problem, service the product.

Cause

The product might be out of paper or there might be a paper jam.

I assume you mean the symbol that has a pair blackened circles and then a pulse up and then down below the starting line before returning to the starting line.

That is the paper jam symbol. If the continue light is on (steady) and the paper jam light is on, then you have a paper jam. Press Continue twice to see any secondary error message (this will show where the problem is).

See the manual for the list of the lights that show where the jam is occurring. Different groups of lights will be lit. The manual is available as a PDF at the bottom of this page: http://support.lexmark.com/index?locale=EN&page=product&userlocale=EN . An example: if the Continue, Toner Low and Paper Jam are all on, then the jam is in the fuser area under the print cartridge assembly. For a paper jam, even a small corner of torn paper could be in the mechanism.

In all cases, you should check the entire paper path. When you pull out any paper, grip it so that you can gently pull the sheet straight out. Remove all paper from the output tray. Then remove the paper tray if you are using it. Pull any paper from this area. Press down on the green duplex flap and remove any paper from there Reinsert the paper tray. Open the front door of the printer and remove the print cartridge assembly. Lift the green flap and remove any paper from the area. NOTE: the fuser and the fuser area may be hot. Open the rear exit door and remove any paper from that area. Use a flashlight to check for small pieces of paper that may be stuck. Once all the paper is removed, reinstall the print cartridge assembly and close all the doors. Press Continue to reset the printer.

The page that jammed may be reprinted.

I hope this helps.

Cindy Wells
(please note that frequent paper jams may be a sign of excess humidity in the paper. Put less paper in the tray at each refill and keep the remaining paper in a dry location. If the paper jam light is coming on when no paper jam is present, one or more of the paper jam sensors may be bad. Contact Lexmark for more information.)

Look for any small rips of paper caught in a sensor back there. There are little "fingers" that the paper runs over and its all timed. if one of those sensors are jammed with something or sticky, error messages.

1. Turn off the printer.
2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
3. Also open the back cover of the printer if this model has one.
4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
10. see alternative if the problem is still not solved.
    

alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

A piece of paper torn from copy paper is caught around registration switch, exit switch or feedshift switch.
so check theme.

When a paper jam occurs, the printer will stop printing and the Continue (1) and Paper Jam (2) lights on the operator panel will come on. See the illustration below.
When you experience a paper jam, it is recommended that you check and clear the entire paper path. To clear a paper jam, do the following:

1. If you are feeding paper from a paper tray, first remove the tray. Look for and remove any jammed or damaged paper you find.
   
   
   
2. Open the front cover and remove the print cartridge assembly.
   
   IMPORTANT! Do not leave the print cartridge assembly exposed to direct light, especially sunlight, for an extended period of time. Extended exposure to light will damage the green photoconductor roller and cause print quality problems.
   
   
   
3. Remove any paper you find jammed in the area behind the print cartridge assembly.
   
   
   
4. Also lift the flap at the front of the printer and remove any paper you find jammed beneath the flap.
   
   
   
5. Open the rear exit door/cover of the printer and remove any jammed paper you find there.
   
   
   
6. Once you have confirmed that the entire paper path is clear, reinstall the print cartridge assembly. Close all the printer covers/doors. Reinstall any paper trays you removed.
   
7. Press the Continue button to resume printing. NOTE: The printer should reprint the page(s) that caused the paper jam.
   
8. If the paper continues to jam, press the Continue button twice quickly while the Continue and Paper Jam lights are on. This will cause the operator panel to display the secondary error paper jam light sequence. The secondary error code will tell you where the printer thinks the problem has arisen. For more information, see the 'Secondary Error Codes' section on page 69 of the User's Guide.