Yep you have a weak or bad battery. Even tho the chair looks new if they didn't take care of the batteries ie: charge regularly then the batteries went bad just sitting. I would check in your area for a battery warehouse or store that can get you 2 new batteries at a reasonable price. If there is an Interstate battery distributor or store near you the get your batteries there. Your Select uses 2 U1 batteries. Check out my tips on charging your batteries once you have the new ones put in. Hope this helps
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