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Anonymous Posted on Oct 24, 2010

I have a sony snap lab UP-CR10L and it work and prints great. However occasionally, there is a communication problem between my laptop and the printer. The printer will get stuck in PC MODE and prints will not print unless I restart the computer. Today I cancelled my event because I could not get the printer to print.

  • Anonymous Oct 24, 2010

    So, I should uninstall the printers driver and then re-install it? If that's the case- I will try. Please confirm.

  • Anonymous Oct 24, 2010

    I'm not able to uninstall the printer driver on my laptop...I get an error window that says "printer is in use" - but the printer is not connected. I've restarted computer and tried again but keep getting that error window that will not let me uinstall. I have the CD to re-install. Should i connect the printer to the laptop and try again?

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Rinoo Kumari

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  • Expert 2,973 Answers
  • Posted on Oct 24, 2010
Rinoo Kumari
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It seems to be a driver problem which crops now and then and not a regular one. Please uninstall and reinstall the drivers as per the link below:
http://www.fixya.com/support/r3559995-installing_devices_on_pcs_and_laptops

  • Rinoo Kumari Oct 24, 2010

    Connect the printer and stop the process that was on when you disconnected. After that disconnect it again and follow the link that I gave to you.

  • Rinoo Kumari Oct 24, 2010

    It seems that is the reason for your printer to malfunction. Remove it from the Control Panel-Add/Remove Programs.

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