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I am trying to configure a Soundpoint 330 IP Phone, everytime i try and make a change in on the web console it reverts to a default! I think the phone is pointing to another config file, is there any way to overide this so the phone only holds the web console settings?
Re: I am trying to configure a Soundpoint 330 IP Phone,...
You could edit the config file in notepad or try clearing all your browser cache and history. if all this fails check to see that the config fi,le has read write permisions under its directory.
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Are you using config files loaded from the server? If so, make certain they are properly configured. Also, make certain the phone does not already have an alternate configuration in it that points elsewhere...
The factory Admin info is Polycom for the user and 456 for the password. If the password has been changed, you can do a factory reset by holding down 4 keys until it restarts. The four keys are * 4 6 8.
This occurs when the phone is set up to load it's configuration file from a ftp or tftp server and it cannot find the file or server location. If the phone is supposed to do this, please check that the ftp or tftp service is running on the specified server. The server name or ip is specified in the setup of the phone, available when the phone is first booting up. The default username is 'Polycom' and password is '456'. If you DO NOT want your phone to get it's configuration from a network server, enter the setup area and remove the server name or IP address from the appropriate section.
Default Passwords: To get into the web interface, the default username/password is "Polycom"/"456" (Note that this does not work with Safari 1.2.2.) To get into the Admin interface on the hard phone, the password is "456". (Prior to v1.3.1, the web interfaces to the phone uses "Polycom"/"SpIp" as the username/password.) The "user password" (not used much) defaults to "123".
To reset a lost admin password to default: at phone boot, during the 5 second countdown, push/hold 468* on the phone. Enter the phone's MAC address as the password. This will reset network info but keep peers loaded. Tested on Soundpoint IP 650.
On the phone, press the menu button, then status, then IP status or whatever and get the phone's IP address. Write the ip address down. On your computer, open up a web browser and input the phone's IP address into the address bar and press enter. This should arrive you at the web gui for that phone. It'll probably ask you for login credentials; by default, the name is "Polycom" (yes , it is case-sensetive) and the password is 456. Once you are logged in, you should see several links like "General" "Network" "Sip" and "Lines". click on Lines. under "line 1", you will see the configuration for that line. simply duplicate the entries for lines 2, 3, and 4.
Voice mail is probably a feature provided by your service provider. I have a PBX with several different viop phones configured.
The voice mail is stored on the PBX you just need to configure the message waiting light on the phone and possibly a speed button that automatically dials the voice mail code.
I assume that you don't have a PBX and an internet service provider / voice service provider has those features available for you. They should have the documentation you need to configure the phone. If they specifically support your model phone you are in luck. Otherwise you will have to adapt from their generic description.
I have noticed that some really cheap voice plans don't include voice mail.
This means the phone's SIP application has been erased. You will need
to download the SIP app and BootROM from the Polycom support page, host
the files on a boot server, and then point the phone to this server
from the server menu so the phone will reboot and download the files.
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