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Anonymous Posted on Oct 22, 2010

Why wont my dvd drive play dvds? Yesterday, I was watching a movie and I was really tired so I simply closed the computer. The next day I was going to finish watching my movie but the computer wouldnt work. I restarted it and put in the DVD but the driver wouldnt detect it at all. I tried windows media player and even to open it manually through my computer but it wouldn't work. I don't know what to do and the same thing happened to my last computer. I have an HP laptop. Does anyone know how to fix it?? Thanks

  • 2 more comments 
  • Anonymous Oct 22, 2010

    Is it a new DVD player? When did you purchase it? If it is still under warranty, you probably need to get it checked by the seller.

  • Anonymous Oct 22, 2010

    I realized I put desktop and I meant it is a laptop. An HP PAvillion. It has an internal dvd drive.

  • Anonymous Oct 23, 2010

    Have you tried playing the same DVD on a different player?
    Have you tried playing a different DVD?
    Try to remove the DVD and then reboot the computer, then insert the DVD again to the player, and then check if it is reading it or not. Sometimes at booting, the order of devices to be checked starts with the DVD player and sometimes it stops the booting from continuing. Try this last step and let us know what happened.

    Thanks

  • Anonymous Oct 23, 2010

    I've tried rebooting my computer a couple of times and I even restored my computer to an earlier date. The DVD works everywhere else and I've tried a few other DVDs but it's the same thing. I just tried again to put in another DVD but it just makes weird noises and won't stop spinning.

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  • Posted on Nov 01, 2010
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I suggest that you clean it first using some soft of air blower, maybe there is something stuck in there. just make sure the computer is not switched on.

One more thing, take the driver out of the the boot sequence from BIOS if the noise happens when the computer starts up.

Also, check with the manufacturer if it is still under warranty. Sometimes if you have used a shatter, it could damage the drive gears.

If it is too old, perhaps you would want to replace it with a new one because maybe there is drive failure that cannot be fixed.

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Blue Ray not working

One of the advantages of owning an HP Pavilion includes playing your favorite DVDs conveniently at home or anywhere with your HP Pavilion laptop or notebook.
Whether you have Windows 7 or Windows Vista, your HP Pavilion may experience problems playing your DVDs.
For example, sometimes you may have a DVD movie skip while playing, which can happen frequently with a lot of DVD handling, such as with rental DVDs.
Perhaps your DVD player does not recognize the DVD and rejects it.
When you troubleshoot your HP Pavilion DVD player, you become more acquainted with your HP Pavilion, plus you can get back to movie-watching sooner.
Clean the DVD if you notice any skipping while playing or if the DVD stops.
You can clean the DVD by wiping it from the center to the edge using a lint-free cloth and filtered water.
Avoid watching DVD movies while you have a virus system scan operating on your computer system.
Reschedule the virus scan to another time or disconnect the scan temporarily and then reconnect the scan when you have finished watching your movie.

Disconnect from the Internet while watching movies.
Other programs on your HP computer can access the Internet and disrupt the movie as you watch.
Turn off your printer, scanners and other external devices connected to your HP Pavilion while you watch movies.
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Install the latest DVD player updates from the HP Support and Drivers website for the best DVD performance.
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Click "Start" and then "Computer."
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Check to make certain you placed the DVD into a DVD drive.
If the HP Pavilion DVD drive ejects the disc or prompts you to insert a disc, it does not recognize the DVD.
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Try a different DVD movie.
Insert a regular CD into the DVD drive to see whether HP can read it, after you have tried playing several DVDs.
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Click "Start," "All Programs," "Recovery Manager," and then "Recovery Manager." Click "Continue" if prompted by Windows 7. This will bring up the HP Recovery Manager window.
Click "Software Program Reinstallation" and then "Next."
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Click "Next" and then follow the instructions provided.
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Select "Next" and follow the directions provided to recover and reinstall the DVD player software that came with your HP Pavilion.
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Blu-ray disc technology continues to improve and advance, so simply having a Blu-ray player in your computer doesn't guarantee that all discs will play immediately.
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Update your software on a disc-by-disc basis.
According to HP, some Blu-ray discs have special content protection and require new codes for you to play the movie.
These codes or disc-specific updates are stored on the disc.
If you are prompted to download a free update after inserting a disc, follow the prompts to do so. The updates will be different for each disc.

Check to make sure your player will play regular content if you continue to have issues with Blu-ray discs. It may be that the error is related to the drive, not the type of media.
Try a CD-ROM or a standard DVD to see if the disc responds.
If not, contact HP for a replacement or for drive-related troubleshooting.


HP blueray problems
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3744231&prodTypeId=321957&prodSeriesId=3744231&objectID=c01361837
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