Without further information as to the exact symptoms, it is important to point out that UPSs are only meant to function for a short amount of time (between 3 and 30 minutes, depending on model). The UPS will simply run out of battery power after that time. If the UPS has a computer interface, it may instruct the server to shut down when primary power is lost to prevent data destruction.
If the UPS does not function even briefly during a power outage, the batteries have liken gone dead and either they or the entire unit will need to be replaced. Another possibility is that you do not have a UPS at all, but a surge protector or other device that does not supply power at all.
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