How do I turn on the hold music? When a call is on hold, the caller hears nothing and might think they have been cut off. I have pressed "1" on the handset but nothing happens? This is an Advanced Hybrid System.

Try
Answer: On the Panasonic phone there is usually a "R" button. Press the "R" button to place the call on hold and the caller will hear music on hold. Then dial the extension number and press # to transfer the call.
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1. Pick up or turn on your phone.
2. Dial the following code based on the type of forwarding you want: Dial *21* to set up unconditional call forwarding. ...
3. #* After entering the code, dial the 10-digit phone number you want to forward calls to, and then press # to finalize forwarding.

Hi!

Please try reseting your headset to factory settings, Press and hold the Call button while turning on the headset to turn on the "Reset to factory default" feature. Follow the voice prompts to make changes to the settings.

Regards,
Gaby R.
Motorola Support

Press 1 on an idle phone.

Carl




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Look to see if the Mute button (or Hold button) has been pressed. If so, press the Mute (or Hold) button again to turn it off. With Mute ON, you can hear what your caller is saying, but they can't hear you.

Hi, Please check whether the mic has gone bad in your handset.

the connectivity is just fine as your are able to hear the caller. but if you think there must be something wrong with the caller's phone, try calling someone else and check.

please let me know if you need more help. Thank you:)

Somewhere on the cabinet the phones plug into is a port labeled MOH or MOH 1. This is where the music source plugs into. This source could be a radio, CD player, or probably an ON HOLD player.

You can buy the music files and voice tracks and make your own hold music, you could even commercially license XM or Sirius radio and insert it on the system.

If you need more help, please comment back and I can give you some ideas to help you find music sources.

Carl

FIRST U HAVE TO HOLD FIRST CALL. AND TAKE THE SECOND CALL.THEN HOLD SECOND CALL.FIRST CALL AUTOMATIC ACTIVATE.OK
IF HELPFUL THEN PLEASE RATE

*****

chnge the spekar nothing slove your problem than jumper setting

cannot hear incoming calls or outgoing calls