I know I have set up the code to work and I can hear that is is suppose to be opening or locking but the dead bolt does not move

yeah it sounds like it's not installed properly. that's not supposed to happen. there is supposed to be a keeper ring and back plate with 2 or more screws that holds that in place

If the bolt moves freely it should work with the correct combination. Test with door open. Reset the combination to be sure you have it correct. If it still won't work with good batteries, then the lock must have failed. Check for loose connections or broken wires. Unless it's under warranty, you'll probably need to replace it.

I had the very same problem with my 2002 Saab 9-3 after I manually moved the trunk latch to the locked position "out of curiosity..." Then I noticed there is a handle you can pull to release latch opening it up! Very simple remedy... It is a glow in the dark green plastic handle hanging down when the trunk/hatch is open dead center, just in slightly behind latch... Gently pull handle until you hear and see the latch click into the open position...Let me know how You make out. BTW: Toyota Camry has the same set up,same color as well...lol Good Luck!

I have included a link to the installation instructions for the Kwikset 909 lock. I think that if you go through the installation instruction routine carefully, you will solve your problem. Pay particular attention to Step 8, the synchronization routine.

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

Good luck!

I can't help you directly, but Weiser customer support contacts can be found on this page:

http://www.weiserlock.com/en/CustomerService/ProductSupport/SupportContact.aspx

Good luck!

The deadbolt may very free inside the deadbolt hole... This system is low torque and a over torque clutch may slip if the dead bolt it's not completely free inside the deadbolt hole... Also, if you try to open the door before to unlock it, you may block the deadbolt... take care to unlock the door before open it. to be sure that the dead lock is ok, you can turn the manual knob and be sure is turning very very easily.

Also are you no that POWERBOLT is a 3 codes memory? go to that link to see more info about that : http://www.fixya.com/support/t8006865-not_overwrite_old_codes_just_keeps

Have a good lock
Have a good unlock

there are a few things that might have happened,, one thing is that the battery is almost dead and does not have enough power to fully retract the locking bolt, or the bolt motor itself has failed and is not pulling the bolt back far enough to let the handle move, or the bolt is dragging, or a broken drive gear. all these are very common problems and in the lockshop that I worked at we would get 2 of these calls a week.
there is one thing that you can try before you call a locksmith to come out and try and get it open. IF it is not bolted to the floor : try and gently lay the safe down on its side ( hinge side twords the floor -- door facing you ), now with the help of a helper,, have them hold the top or bottom of the safe about 5 inches off the floor and you type in your combo, just as the combo is finished and you know that the ' clicking ' sound is about to click, have them drop the safe to the floor,, the timing has to be perfect and this may in fact let the bolt fall back into the combo pack enough to open the door,, turn the handle quickly and open the door. if this works ( 1 in about 100 ) then set the safe upright again and with the door open lubricate all moving parts / replace the battery and test the lock 15 times ( do not close the door until you have tested the system many times ).
if this does not work then call your local locksmith ( safe tech ) and have them come out to service the lock. ( they most likely will need to drill a small hole under the dial and move the bolt out of the way and replace whatever has broken ).

c...

Hello Lil Babe,

The lock is working just as it is supposed to. The beeping after it retracts is an audible signal to let you know that the lock has opened or closed.

The flashing green light is a visual signal to let you know that the lock is "open" and you are able to open the door. When the lock is "locked" the light will flash red momentarilly and then should stay solid red for a brief time.

Everything is working just fine, so congratulations on doing a successful installation of your new electronic lock!

I hope you find this Very Helpful and best regards!

A locksmith would try to replace the batteries. Sometimes you will get the green light but the batteries still will not have enough power to retract the latch.